Heiress Beauty Bar

Hello, what service did you receive?

Initially, I wasn't inclined to respond to your review, given that it's understood not everyone will have a positive experience in any business. However, your choice to leave a review on Google as opposed to the Bounce App is very fascinating. Referring to my operation as a "side hustle" and then extending this critique to my beauty bar's platform, compels me to address your comments.You reserved a $15 storage for a small suitcase from 7:30 pm to 9:30 pm from 3/30-4/3. On the scheduled drop-off day, I coordinated with a salon staff member to collect your luggage and check-in pin. During our phone conversation, you asked about picking up your luggage between 7:30 and 9:30 pm on April 3, to which I confirmed the flexibility in pick-up times, emphasizing the urgency typically associated with post-pickup flight catch-ups, a point I specifically reiterated to you. When you requested email confirmation, I directed you to contact Bounce directly as they manage the booking details, explaining that your luggage would be securely tagged and stored in the designated room.Your allegations of my business closing to prevent your luggage pick-up are unfounded and perplexing. Such actions would not only be detrimental to my partnership with Bounce but could also be misconstrued as theft--a serious accusation. Moreover, the claim that your luggage was improperly stored at the reception desk is inaccurate. We prepared your luggage for front-desk pick-up to expedite your service. Given your expressed urgency!! If the location and security of your luggage were paramount, we could have easily demonstrated its storage through a staff member or even utilized Bounce's capabilities to share visual confirmation. It's disheartening to see a stark contrast between the gratitude you expressed in our private conversations and the sentiments shared in your public review. This discrepancy is puzzling and disappointing, especially considering the effort to meet your needs and ensure a positive experience.Your decision to criticize my secondary business on the main business platform over a Storage service for which you paid $15 seems misguided. I encourage you to provide proof of your claims to prevent the spread of misinformation. We will take this experience as an opportunity to enhance our services. Kind Regards and take care.