Mount Sinai West Emergency Room

The reception personal in the main entrance are rude and disrespectful. I received much kinder treatment in the ER & Evaluation unit. However my experience walking through the hospitals main entrance was disgusting. The office of patient relations should really look into providing a better experience for their patients. The first impression is the most important.
Sep 16th, 2021

Sep 11th, 2021

Sent me to collections over a bill that I paid right away. Billing dept. needs to get their act together.
Aug 28th, 2021

Aug 20th, 2021

DON'T GO THERE! ANYWHERE BUT THERE! THE ORTHOPEDIC DOCTOR WAS THE ONLY ONE WAS WAS KIND AND SHOWED ANY COMPASSION FOR MY AUNT! GREAT GUY! Emergency room is horrible! My 90 year old Aunt with dementia fractured her shoulder. Came in first 2 hours everything routine. After X-rays my Aunt needed a CT Scan. Tool them 5 hours to get the CT Scan and 3 hours to give her pain medication. Desk nurse was rude told me she was just given my Aunt as a patient and just came back from her break. Other nurses on the floor too busy on their phone to pay attention to anything or anyone. If I would have brought my aunt into a busy emergency room I would completely understand but this is a very quiet day and there is not much going on. Everybody is so lackadaisical and could care less about the patients. No compassion for anyone I am so disgusted I should have taken her to Lenox Hill Hospital. But EMS convince me this was closer. STAY AWAY!!!!
Aug 14th, 2021