La Sienna

My partner and I had a bewildering bad experience here. We had discussed perhaps receiving some plastic for wrapping a piece of baggage of ours and when we saw a roll of plastic in the hallway next to our baggage, we took it. Apparently this was a misunderstanding on our part, and the proprietor was understandably unhappy that we took her plastic. She then however grossly overreacted in our view. She proceeded to kick us out of the hostel immediately (which we learned about on 10 pm on a heavily rainy night), went into our locked room, made a big deal of a flag we'd hung from the ceiling, and changed the door lock code so we were locked out from our stuff. Also we noticed that there are a lot of rules about how guests have to behave, like not wearing shoes into the room or locking the shared toilet after use. While the positive reviews seems to indicate that the service offered at this price point is of help to many people, I think people should be aware that this is a hostel run by a single person who has strict expectations on how guests behave and who does not hesitate to enforce them.
Feb 19th, 2024

Jan 8th, 2024

Yvette seems to be a nice host, but later on, I realized that she does, constantly sets rules and treats adults like small children. I don't understand why we paid for the service but we have to do all the detailed cleaning as she'd texted us and complained how dirty the room is even though it was already like that. I checked in the room and the floor was dirty and sticky, you can feel sand and dirt as you walk into the room. Towels smelled bad and musty so I had to ask for another one. There was no floor mat in the bathroom so the floor was alway wet and sticky and dirty. I have no problem sharing the bathroom/ toilet but it smells very bad because she asked to lock the room at all time after using and there is no ventilation in the toilet room (shower room and toilet are in different rooms but they are next to each other). I noticed that she has had created 2 accounts for her hotel on Google so people can not see the real and negative feedbacks about the service. 1 is La Sienna and the new one is La Sienna Hotel. Please read the reviews from both websites as they are all true and I have the same experience (she also only responds to people who complained and allegedly 'exposed' their 'bad behaviors').
Jan 3rd, 2024

I had a great experience at this hostel. It is an old house well prepared for short accommodations. It is clean and has spacious rooms. The Harlem area is safe and quiet, and it is also close to the subway and bus stations. Recommended 100 percent.
Nov 8th, 2023

Good attention, Ivette is charming and a very good host, I recommend the hotel, it is well located and very clean, I would definitely return again.
Jun 29th, 2023