Troy Ross - Citizens, Home Mortgage
Permanently Closed
-
437 Madison Ave
New York, New York 10022 - 917-663-6520
Hours
Chamber Rating
-
Christine Humphreys
My husband and I couldn't have asked for a better experience. We closed this past Friday and if I could give Troy and his team (McKayla and Mike) 100 stars I would. From our very first phone call with Troy 7 months ago to our last conversation, on the day of closing, the process was seamless. We had a more complicated closing involving a land assignment and construction loan but Troy and his team made what is typically a very stressful time into one of our most pleasant experiences. I can't say enough nice things and wish them all the best because they deserve it. Thank you guys so much.
Jul 2nd, 2021 -
Peter Leung
Troy has been excellent at guiding me through the construction loan process. Very professional, knowledgeable and helpful. Highly recommend working with Troy and his team.
Sep 5th, 2020 -
Ann Greenberg
Please consider this note as a testament to Troy Ross and his team at Citizens Bank. I initially met with Troy to apply for a loan to renovate my apartment in New York City. The process was complicated because I am involved in a start up business and my expenses offset income and other banks I had spoken with were unable to help me. However, Troy realized that since I own my coop apartment and I have a brokerage account the numbers might work for me to obtain a loan. Thanks to his team members Joe Habbouba and Susan Woods and their diligent, intelligent, patient and knowledgeable efforts, we were able to provide the necessary information for the underwriters to approve my loan. I cannot thank Troy, Joe and Susan enough for helping me obtain the loan and relieve my financial stress!
Feb 17th, 2019 -
Michele Pierre
Stay away from this Lender and his entire organization at Citizens One, including his assistant Susie Woods. I have spoken to Troy and Susie back in July to obtain a mortgage pre-qualification. I had asked multiple times not to have my credit pulled, verbally and in writing, as I was evaluating several lenders at the time and simply wanted to get information on potential interest rates. He did not even care to look into my file without pulling my credit and clearly mentioned that he had no interest in assisting with the loan. 2 months later, after never hearing a word from him, he randomly pulls my credit as well as my husband's credit from all 3 credit bureaus, without my consent! I already closed on the loan with another Bank and own the property. I have called him and e-mailed him to request a letter of deletion for me to use with all 3 credit bureaus and his response was "I'm at the gym. You're going to have to wait". This is fraud at its highest level. He will be reported to the NJ Commission immediately.
Nov 9th, 2017
About
Troy Ross - Citizens, Home Mortgage
Our team of mortgage experts at Citizens is committed to helping customers find the home loan solution that’s right for them. Citizens is one of the nation’s oldest and largest financial institutions, with a nearly 200-year history of serving customers and communities. We offer a variety of programs: affordable home loans, government loans, jumbo financing, new home construction-to-permanent financing, and more. Whatever your mortgage needs—buying a home, building a home, or refinancing an existing mortgage—we’ll provide answers and insights to guide you through the process, from application to closing.
Contact Info
- 917-663-6520
- (917) 663-6520
- (866) 386-1264
- [email protected]
Vidoes
Questions & Answers
Q What is the phone number for Troy Ross - Citizens, Home Mortgage?
A The phone number for Troy Ross - Citizens, Home Mortgage is: 917-663-6520.
Q Where is Troy Ross - Citizens, Home Mortgage located?
A Troy Ross - Citizens, Home Mortgage is located at 437 Madison Ave, New York, New York 10022
Q What is the internet address for Troy Ross - Citizens, Home Mortgage?
A The website (URL) for Troy Ross - Citizens, Home Mortgage is: http://lo.citizensbank.com/tross
Q How big is Troy Ross - Citizens, Home Mortgage?
A Troy Ross - Citizens, Home Mortgage employs approximately 20+ people.
Q What days are Troy Ross - Citizens, Home Mortgage open?
A Troy Ross - Citizens, Home Mortgage is open:
Thursday: 9:00 AM - 5:30 PM
Friday: 9:00 AM - 5:30 PM
Saturday: Closed
Sunday: Closed
Monday: 9:00 AM - 5:30 PM
Tuesday: 9:00 AM - 5:30 PM
Wednesday: 9:00 AM - 5:30 PM
Q How is Troy Ross - Citizens, Home Mortgage rated?
A Troy Ross - Citizens, Home Mortgage has a 4.0 Star Rating from 4 reviewers.
Hours
Ratings and Reviews
Troy Ross - Citizens, Home Mortgage
Overall Rating
Overall Rating
( 4 Reviews )Christine Humphreys on Google
My husband and I couldn't have asked for a better experience. We closed this past Friday and if I could give Troy and his team (McKayla and Mike) 100 stars I would. From our very first phone call with Troy 7 months ago to our last conversation, on the day of closing, the process was seamless. We had a more complicated closing involving a land assignment and construction loan but Troy and his team made what is typically a very stressful time into one of our most pleasant experiences. I can't say enough nice things and wish them all the best because they deserve it. Thank you guys so much.
Peter Leung on Google
Troy has been excellent at guiding me through the construction loan process. Very professional, knowledgeable and helpful. Highly recommend working with Troy and his team.
Ann Greenberg on Google
Please consider this note as a testament to Troy Ross and his team at Citizens Bank. I initially met with Troy to apply for a loan to renovate my apartment in New York City. The process was complicated because I am involved in a start up business and my expenses offset income and other banks I had spoken with were unable to help me. However, Troy realized that since I own my coop apartment and I have a brokerage account the numbers might work for me to obtain a loan. Thanks to his team members Joe Habbouba and Susan Woods and their diligent, intelligent, patient and knowledgeable efforts, we were able to provide the necessary information for the underwriters to approve my loan.
I cannot thank Troy, Joe and Susan enough for helping me obtain the loan and relieve my financial stress!
Michele Pierre on Google
Stay away from this Lender and his entire organization at Citizens One, including his assistant Susie Woods. I have spoken to Troy and Susie back in July to obtain a mortgage pre-qualification. I had asked multiple times not to have my credit pulled, verbally and in writing, as I was evaluating several lenders at the time and simply wanted to get information on potential interest rates. He did not even care to look into my file without pulling my credit and clearly mentioned that he had no interest in assisting with the loan. 2 months later, after never hearing a word from him, he randomly pulls my credit as well as my husband's credit from all 3 credit bureaus, without my consent! I already closed on the loan with another Bank and own the property. I have called him and e-mailed him to request a letter of deletion for me to use with all 3 credit bureaus and his response was "I'm at the gym. You're going to have to wait". This is fraud at its highest level. He will be reported to the NJ Commission immediately.
Overall Rating
Overall Rating
( 4 Reviews )Write a Review
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