Murray Brookman - Citizens Bank, Home Mortgages

one of the worst customer service in the banking business, stay away from this company, they loose documents, cant get them on the phone and when you do they are totally confused.
May 7th, 2022

The absolute most horrible customer service I have ever dealt with.
Feb 4th, 2022

Horrible customer service. All my accounts are locked. Not an international bank.
Dec 20th, 2021

Do not use Citizens Bank for anything. They lost documents over and over again and could not get everything together for our closing when they had more than 3 weeks notice. Furthermore, their online website doesn't work consistently. I have tried to get into my account multiple times and their software takes me in a loop so I cannot get my USER ID or password. Furthermore, they won't let me close an account even with multiple letters asking them to close the account. They won't take email or written documentation. What kind of bank is this? They continue to charge us fees we weren't told about. THIS BANK IS A JOKE! We can't wait until they sell our mortgage to a legitimate institution. We would love if we could close our checking account rather than keep incurring fees. We have been trying for 6 months with no response.
Nov 14th, 2021

Waiting for info for an hour on phone! I want to pay my CC bill I need a place or a phone# to call it in!This Bank really is Worst than any one of the. s So happy I never went with them!!!!
Nov 2nd, 2021