Carlos Jambrina - Citizens Bank, Home Mortgages

one of the worst customer service in the banking business, stay away from this company, they loose documents, cant get them on the phone and when you do they are totally confused.
Apr 25th, 2022

Horrible customer service. All my accounts are locked. Not an international bank.
Jan 9th, 2022

WORST EVER!
Nov 24th, 2021

Do not use Citizens Bank for anything. They lost documents over and over again and could not get everything together for our closing when they had more than 3 weeks notice. Furthermore, their online website doesn't work consistently. I have tried to get into my account multiple times and their software takes me in a loop so I cannot get my USER ID or password. Furthermore, they won't let me close an account even with multiple letters asking them to close the account. They won't take email or written documentation. What kind of bank is this? They continue to charge us fees we weren't told about. THIS BANK IS A JOKE! We can't wait until they sell our mortgage to a legitimate institution. We would love if we could close our checking account rather than keep incurring fees. We have been trying for 6 months with no response.
Feb 23rd, 2022

Do not use Citizens for banking or mortgage. Have a mortgage with them on auto pay since 2015. Suddenly May 2021 we can't pay our mortgage. All payments are reversed. Payments are coming from our Citizens Checking Account, which they forced us to open with the mortgage. Concerned about staying current, we transferred over $3,500 from the Citizens Checking to the Citizens Mortgage, which was shown as removed from our checking account but was NOT credited to our Mortgage. We spent hours and hours on the phone, only to be shuttled between Banking and Mortgage departments. No one could explain or help us. Finally, they said that we changed the account number on the Checking account, which the online banking portal does not allow a consumer to do. They promised us a call back, which they did not honor. Do not do business with this company. They are crooks.
Oct 14th, 2021