KeyBank

Don't download the keybank app onto your phone because it hardly ever works.
Jul 22nd, 2023

I went to the ATM yesterday to withdraw funds from my EBT card. They didn't have any options between the $100 and $200 withdraw. The real kicker in the pants was they charged me $4.00 to withdraw money. I withdrew $100.00 and it came to $104.00 not happy. I planned to open an account but I thought about it.....not happening. Fees that high are unacceptable. Would not recommend financial institution to anyone.
Dec 27th, 2022

I called ahead on a Monday to start the process for an auto loan, knowing that I had plans to buy a car on Friday, but because I was traveling to see the car, I wouldn't have the bill of sale until that Friday. The loan officer told me that he could take my info and get me pre-qualified so that on Friday I could bring in the bill of sale and get things finalized on the same day. Friday comes. I bring in the title and bill of sale, the loan officer immediately begins re-asking me questions about my employment and income and then tells me that he needs to send everything to their third party underwriting team. I clarified about whether or not I'd get the funds that say since I was supposedly pre-approved, and suddenly the answer became "maybe". He told me he'd call me by the end of the day with an answer. 5 PM comes. I call him. He tells me to call the bank manager on Saturday morning. Saturday morning comes. I call the bank manager. He tells me underwriting isn't open on Saturdays and that he "may" have an answer by Monday. At this point I need to get myself back home (downstate) for work, and I really don't have time to wait. I ended up having to apply for a loan online, and was approved in less than ten minutes. I understand there's an underwriting process and that these things can take time, but there is no reason for all the blatant misinformation I was given. The "pre-approval" bit is a joke, and at least two employees here don't know their own processes. Edit: it's been over 3 weeks since my initial call and I still have not received a decision on this loan. This service is a joke, better off going with a different lender.
May 19th, 2022

Mar 14th, 2021

Teller was friendly.. loan officer seems to hate her job and rushed me off the phone. Outrageous qualifications needed for a home loan
Oct 14th, 2020