Mount Sinai Doctors Forest Hills

The building is clean and lovely. The doctors are kind but the manager MAUREEN E. Is HORRIBLE, RUDE AND MEAN TO HER EMPLOYEES.
Mar 31st, 2024

I have been waiting on a prescription that I needed for the past 4 days. After being told that the prescription was sent I went to the pharmacy only to be told they had no prescription. I reached back out to the doctor via the Mount Sinai app and was told to give the doctor 48 hours. Being that I had not heard again from the doctors office I called the pharmacy and was told the prescription could not be released! I then in turn called the doctors office. After waiting on hold for at least 5 minutes a woman picked up only for the call to get disconnected. I then called again and once again after waiting over 5 minutes I get the rudest customer service representative by the name of Tracy who told me she could not do anything until I went into the app and changed the pharmacy! I never had this problem before. She got nasty after I explained this to her and kept trying to cut me off to the point of then putting me through to the survey. The gall of this individual to think she can treat a patient this way is beyond disgraceful! I tried calling back asking for a supervisor only to get her again and being put on hold and left on hold. This individual needs to never pick up a phone call again!
Mar 22nd, 2024

I recently took my Husband to visit his primary care doctor for a Urine test as I suspected he got a UTI. He left a sample as instructed by the Doctor on 12/18 and not only did he not get the results as of 12/22 but the Doctor does not know why and in my opinion shows no urgency to find out what happened with the test. On a previous visit, December 4 I was told that my husband never left a Urine Sample yet 2 entire weeks later there were results in MyChart. I don't know what is going on at this Mt. Sinai but this is no way to run an office. No patient should have to chase a practice to get a Urine Culture back in a timely fashion.This facility used to be great, but I feel it has gone downhill and the patients suffer. There needs to be some accountability for this type of incompetency
Dec 31st, 2023

Front desk service is horrible.
Dec 20th, 2023

Excellent staff and doctors.
Sep 9th, 2023