Best Plumbing Tile & Stone

Im leaving this review because I feel that the average review is too low on this place. Weve visited Best a number of times and they provided materials for a major bathroom renovation. The staff was very helpful and we returned our unused fixtures for a refund, minus a reasonable restocking fee. We even returned a towel rack a year later because we had forgotten about it, with no problem. You may need to wait for assistance if you arrive with no appointment, but they have a list so you can get assistance in order of your arrival. Their selection is really nice and helps you decide what you want for your project. I highly recommend Best.
Feb 22nd, 2024

I worked with Jenny on our 2 bathrooms remodel. She did a great job with all phases of the project. Great quality and service from Jenny and the Best Plumbing team. I highly recommend.
Jan 24th, 2024

Vital information left out of order and it ruined our build costing more money. Be very careful. Just want a quick sale.
Feb 24th, 2023

I purchased the entire mater bathroom's fixtures from Scarsdale Best Plumbing. In the past, their store manager and sales representatives were very nice. I placed the orders from them mainly because they were very nice. But in recent a year, they changed the store management and sales representatives, and things have been going down. I have tried to reach out to them for multiple times in the past month via emails and phone calls and tried to get an exchange, which is allowed as stated in the order, and tried to get my products in their warehouse delivered. But I couldn't even get a response from them! That's very disappointing. I was even thinking to buy more, such as shower door, from them, but now I am really hesitating. They really need to do better customer service. Ignoring customer is not the right way to do business.
Nov 13th, 2023

We are working on upgrading our 5 bathrooms and our contractor recommended Best plumbing to purchase our products. I went on a Saturday, without realizing how busy it would be (packed with people), We regretted not making an appointment. The store manager Angela was very pleasant and told us we will get helped as soon as a sales associate is available. We were assigned to work with Jenny Jiang. She walked us through the showroom (beautifully Designed) and helped us to start planning our project, explained how to budget the project. she informed us on all the important details that we normally dont think about. We are so thankful Jenny jiang was able to work with us on such shortnotice for a larger project and made an appointment for the next meeting with Jenny.
Jan 4th, 2023