Wendy's

Ordered at pickup window: double burger with no cheese and single burger with pickles and ketchup only. Received: double burger with cheese only and a chicken sandwich with mayo, lettuce tomato and pickles. To our tastebuds it was disgusting. We also ordered a medium dramsicle frostee. After watching the tv commercials we were excited to try it. Unfortunately that too was beyond disappointing. Did NOT taste like a creamsicle.
Apr 6th, 2024

My experience is fairly straightforward, I get my burger, fries and coke in 5 to 10 minutes from ordering depending if I'm in a line maybe 15 if it's really busy not any worse wait time than the McDs down by Aldi. This location has been here for the 5 years since the whole gas station was built, to those claiming this place is "brand new" the experience with service back then was super friendly in that fake kind of way at times but also genuine and modern day it's relatively nonchalant but I've never had an issue with this place personally.
Mar 28th, 2024

Burger King is just down the road. Burger was right out of the fridge, fries were OK. Tried to charge me for a more expensive meal, then promptly corrected it when it was brought to their attention.
Mar 25th, 2024

I understand that what you get is what you get when you go to a fast food place and I try really hard to have patience and give a fast food joint a second chance because maybe the first time I went, they were short staffed or something else happened. This particular Wendy's in Rotterdam by Pilot is the worst fast food place I have gone to yet! To start, whether you go through the drive thru or walk in to order, it takes the place 30+ minutes to complete your order. AND THEY DO NOT GET IT RIGHT THE FIRST TIME!!!! This store needs new management or new employees who can be trained properly to make sure the business runs efficiently and can provide better customer service. Again, I understand that there are days where customer service just isn't going to be top-of-the-line, BUT COME ON!!!! Every single visit and it's the same service; AWFUL!!!!!!! Management really needs to reassess this particular location because within the last year, it has gone down hill and has not been a pleasant experience. Good luck. DO NOT RECOMMEND THIS PLACE. You are better off going across the street to Subway or the Pizza Place! You'll get much better service at those places! I feel sorry for all the truck drivers who want to get a burger and have to wait 30 minutes for one.
Feb 7th, 2024

If you want sloppy put together cold food this is your place to eat. Rude lazy employees. Understaffed. We sat in the parking lot trying to eat our cold thrown together chicken wraps. As we ate (parked in front of the window) we watched the employee make multiple food orders, touching counters and the kiosk machine with the same gloves on! Never changed them. We couldnt finish eating it was so disgusting. 100% do not recommend this Wendys. This place needs new management!!!!!
Feb 1st, 2024