Pleasant Plains Animal Hospital North

This place is an absolute HORROR DO NOT TAKE YOUR PET HERE!!!! They are cruel and unqualified- especially the 3 TROLLS AT THE DESK
Jun 2nd, 2023

The building is new and very nice, the vets are great but I have always had a problem getting scripts in a timely manner. There seems to be some disconnect between the front desk and the vets. I would think after the blood work was back a script would be provided in a day or so. Not here. This was the second time I had to chase them for it. My cat was fired as a result of my asking every day for the script. Keep in mind he has seizures. This is after paying $482 on December 27. A one week script finally January 8. Now I have to take the bloodwork to another vet to actually have a proper monthly supply script provided.
Jan 10th, 2023

Edit: Increasing to 4 stars... the office followed up and made things right. I'm not thrilled it took a phone call, but certainly appreciate the follow up, which is more than I expected and suggests a better quality of customer service than we initially experienced. Not sure if we'll return or not, but wouldn't be fair at this point to rate this lower. Original: Not transparent about pricing. After dog vaccinations, we had a couple questions. They had the doctor answer them and then wanted to bill $70 for a five minute conversation without telling us in advance they would charge for that. We would have just used Google had we known. Also not the cleanest vet. Technician was super friendly but didn't wash hands after cleaning up urine (didn't use disinfectant to clean up urine).
Oct 29th, 2022

The doctors seemed caring and experienced but their admin needs more training about consent of services and communication on pricing. I was booked a return well visit for second-dose vaccines today for my one-year-old Pomeranian. Doctor from last visit told me I didnt need to see him for this visit, just the shots from the nurses/technicians. The front desk however failed to write that down and put me in the office to see a doctor without my consent or transparency about additional payments. I had to pay $70 extra for speaking with the doc for the less than 5 minutes she checked my health dog that was just checked thoroughly a month ago. I felt they preyed on my nervousness as a new dog owner.
Oct 24th, 2022

Sep 13th, 2022