Culligan Water of Troy, NY

They replaced my water softener with a HE one and it was installed fast and efficiently.
Jun 26th, 2023

Multiple attempts this month to have salt delivered to our home. Both times no one has called to let us know they were not coming. I called with concerns and was told that there is no one to deliver to our route. This apparently has been happening for the past 3 weeks. Our third attempt to get salt will be on 6/13 if someone actually shows up. They did take off some of our monthly charge for the lack of delivery in May. Still disappointing paying for a service and not getting the service in return.
May 30th, 2023

They do not have drivers to deliver 5 gallon bottles of water. I understand that they are having this problem. However that is what I pay money for each month, there is no communication. There have been times where I have called during the posted business hours and had to leave a message with the answering service and have not gotten a call back. I've been told that I should be receiving a call when they cannot make my delivery, this is not occuring. I have gone weeks without drinking water because Culligan cannot fulfill their contractual obligations to me and I am not compensated. I do understand that they are short staffed and I have even been told about their issues with their drivers being unreliable and calling out, however that does not change the fact that they have never informed me that they cannot meet their contractual obligations. If they do not have reliable delivery people, they should not be offering water delivery service until the situation is rectified. Also they keep telling me that I received 4 bottles of water in April, apparently that is what my account indicates. I keep telling them that I did not receive those 4 bottles and have asked that erroneous record be removed from my account. They will not remove it.
May 29th, 2023

Bought a system last year. Signed up for the privilege program and salt delivery. I pay every month for salt, why do I have to go to the local hardware store to buy salt? Its been empty for 3 months. I have a special code for the driver to enter. Last used in January after I complained for a month and a half. Hey Chris , ( General Manager) How about you call me this time. Ive left several messages for you over the past 5 months, and by the way, your office girl is rude to your customers. Real piece of work. Way to keep the referrals coming in from your new customers. We do 20 homes a year. Think my company will refer yours to new homeowners that ask about a system??? My business number is public. Press 1000. My XT.
May 22nd, 2023

Wonderful customer and support service. We had a water softener and RO system installed and are thrilled to be able to finally feel comfortable drinking our well water. Very satisfied customer, highly recommend Culligan
May 16th, 2023