FedEx Ship Center

Fedex is a nightmare- The driver can't follow delivery instructions and left it at a back door whice we NEVER use-- We have a secure porch when the package is delivered to the RIGHT address, PLUS no one will answer the phone just a stupid BOT which will not forward you to a person- representative, agent no wat to speak to anyone
Mar 13th, 2024

Lady opened the doors after hours to find a package for me. Great customer service.
Feb 28th, 2024

I wish I knew what has happened to FedEx recently but they went from being excellent to absolute crap. Twice in one week they have delivered one of my packages to my neighbors house. Fortunately thanks to the picture the driver takes and uploads I recognize the front porch of my neighbor and am able to simply walk next door to get them when it happens but thats not the point. I shouldnt have to figure out where my package has been delivered and then go get it. I paid for a delivery service that is supposed to bring my packages to my door not my neighbors or anyone elses in the neighborhood! My house is clearly marked with my address as is the neighbors house that they keep delivering my packages too. What really gets me going is FedExs waste of recourses. One day I had 3 separate packages coming all via FedEx. First arrives a little after 11 the second comes on a different truck around 11:30 and the third shows up on another truck around 2:30pm why didnt they all come on the same truck at the same time? Wouldnt it have been cheaper and beneficial for everyone involved INCLUDING FedEx to deliver all three on one truck at the same time? It just doesnt make sense to me. Oh and one of the three packages I just mentioned was delivered to the wrong address too so at least they have being consistently bad at doing their jobs going for them. Frankly I dont know why Im bothering with this lengthy review. Almost all the reviews on here are negative and have something to do with packages being delivered incorrectly or the drivers being terrible for one reason or another. Clearly FedEx Watertown, NY doesnt care enough to rectify the issue and neither does Corporate. Use UPS or USPS as often as possible, its worth the slightly higher shipping fee of UPS or the slower delivery times of USPS in my opinion.
Feb 13th, 2024

Very helpful and polite and friendly!
Jan 28th, 2024

Jan 17th, 2024