Fields Chrysler Jeep Dodge RAM Asheville

Apr 9th, 2024

Parts were ordered and appointment was scheduled. I added a few other services on the appointment date such as, tire rotation, oil/inspection. I did end up having to get new tires due to wear and a screw. They emailed photos when discovered.
Apr 9th, 2024

Apr 8th, 2024

Kyle and team are awesome
Apr 7th, 2024

I have been a local resident of this area my entire life. In that time, I have avidly avoided this dealership, due to the lack of communication and frustration that Fields Dealership produces on its clients. unfortunately, because I needed to go to a certified Jeep dealership and (at the time) I felt as though, I could not drive a long distance to another Jeep dealership, I tried once more, to get my Jeep worked on at this dealership. The staff did not disappoint my beliefs. First of all, I talked to 4 different people as soon as I got there, because apparently the parts department and service department might as well be in different states, with their communication to one another. Secondly, I was assured over the phone by a service representative last week that I would be able to walk in and get my vehicle fixed without an appointment, in 30 to 40 minutes. I still insisted on scheduling one, but the rep. would not let me. After the parts department finally found my part, I informed the service department that I am ready to get the part installed. He then told me that I have still have to schedule an appointment. I told him that I was informed that I didn't need to. He told me that I may have to come back another day because they were busy. I only saw 4 people in the waiting room, which didn't seem to be cause enough to close up shop for the day. After several heated conversations, I decided to purchase the part and have the vehicle serviced at Big O Dodge on the motor mile. I would rather risk the long drive to a dependable dealership, rather then leave my vehicle in the hands of this dumpster fire of a dealership. Also my friend purchased a Ford Lightning here several years ago that had a salvaged title. This dealership had it listed used with a clean title. He ended up suing the dealership and won a portion of what the car was worth. I urge everyone to reconsider, before doing business with Fields Jeep Dodge Ram Asheville, they only set you up for disappointment.
Apr 8th, 2024