Buncombe Lock & Key

Mar 29th, 2024

Great guys!!!
Feb 16th, 2024

I had an amazing experience with Buncombe Lock & Key. THIS is the company you want to work with. Brian and his team went out of their way to make me a satisfied client and their biggest cheerleader. However, there were ups and downs, follow along on this adventure: Its not how we make mistakes, but how we correct them that defines us. ~ Unknown I was down to my last key for my car and needed spares. I'm getting nervous about losing my only key because Lowe's, Ace, etc couldn't cut this key, so I start a search for a local locksmith that could handle this apparently unique key. The first 3 companies I reached out to were either a national corporate run-around, or wouldn't call me back. I know this is a small project, and I just wanted to talk to a real person - I texted Buncombe Lock & Key (through google) after hours without much hope for success. To my surprise, I get an immediate response from the owner, Brian. He finds out what I'll need, special orders the blanks, and we make a plan for me to stop by his shop for copies. Here's where things go sideways - first there was a difficult time getting their machine to cut the key. Then while trying the copy on my door, the actuator inside the door breaks, so after waiting an hour, I walk out to my car and find my door panel is off and they're working on the inside of the car itself. This caught me off guard and I was frustrated and impatient and let Brian know this was not going well. Brian was patient and understanding - he listened to me and then explained the issue and how he could fix it. Brian let me know he would order the new part needed and fix the car. Even so, I came to get a key copied and now I'm driving away in a car with no working outside driver's handle, no working windows, and if accidently locked - could not be opened. Just a slight hope that when the new part came I would get some resolution. Over the next 3 days, Brian stayed in touch, confirmed the order & shipping, and scheduled a trip to my house to fix the car. Brian and Dane showed up on time, and quickly installed a new actuator and lock mechanism, and got my car buttoned up and functional - at no cost to me. I have a new lock, new keys, and a real appreciation for a business owner who is accountable, and does what they say they're going to do. Buncombe Lock & Key is my ONLY call for any lock and key needs. They should be first on your list too.
Feb 16th, 2024

These guys were great and honest. They were able to get a key in two days turnaround time. They came out and couldn't get it prgormemed twice, but kept trying and on the third try they had success. They were professional, communication was great, and they were very honest. Would recommend.
Jan 1st, 2024

Great prices and awesome service! I will be going back for any of my key copying needs.
Dec 20th, 2023