Tractor Supply Co.

Ive been there two times to use the pet wash station and it seems every time I go the person in the front desk says its closed for the day. One time I understand but thats two times and then they cant even explain why its closed! Whats the point of offering pet wash station if the employees never want to open it I just hope its not because of laziness!
Mar 21st, 2024

Clean store, friendly staff
Mar 4th, 2024

Had an awful customer service experience today in this store. One extremely rude staff member with the name tag Steve greeted us when we were attempting to wash our dog for the 9.99 Do it Yourself deal. Instead of a hello how can I help you? We were greeted with a snotty, almost disgusted remark from Steve. He said did you pay for it yet. You have to pay first and its gonna be over an hour wait. We were more than happy to wait the hour considering our dog cant fit in the tub we have and this is our only way to wash him currently. So we walk back up, pay for the dog wash, and Steve from behind the counter says I tried to tell them it was an hour wait, once again in a snarky and disgusted attitude towards your customers. We ignored him and went to the waiting area to wait to wash our dog, and while we were waiting we decided to look around for a new dog harness while we had the hour to spare. We find a good one, Sarah rang us up and was very kind and polite with us. We walked back to the waiting area with our new harness and began to wait. Within 30 seconds Steve was back, and was heckling us for a receipt when we literally just walked from the counter after being rang up. His exact words were Did you pay for it first wheres your receipt? Im gonna go double check before you can go anywhere. All of this was said with just the most snarky, disgusted, and vile attitude as if we were automatically doing something wrong. Ive worked in customer service for 6 years now and I understand you need to prevent loss but you can never speak to a customer that way. Especially in retail, and especially when you have zero evidence of wrongdoing. Steve eventually came to us with a card for a free dog wash and apologized while we were washing our dog, so that does help a little but we are still extremely disappointed in the service we received today. Came to get a dog wash and got heckled instead.
Oct 26th, 2023

Oct 20th, 2023

We were traveling and needed to give our dogs a bath. Stopped at this Tractor Supply to use pet wash station. The clerk told us wash couldnt be used because two large dogs had just been washed and it takes 3 hours to clean up after them. Really? Im sure this kid hasnt cleaned anything in his life for 3 hours!!! He said he didnt have time to clean it because it was just him and his manager there working. Hmmm??? Thats weird because I counted 4 other tractor supply associates walking around the store. Sorry customer service and employee! I go to the Tractor Supply in my town frequently and have never been given the run around. They are always helpful! Wouldnt recommend this store!!!
Oct 4th, 2023