Vitalize Wellness

I've been going here for about a month now, everyone has been so kind and super helpful! I'm looking forward to month #2!
Jan 28th, 2024

Amazing service and fantastic people!!! I have lost 11 pounds in the first month without exercise. And they charge less than everyone else! I highly recommend Vitalize Wellness.
Jan 10th, 2024

It is a reliable place and the staff is professional and friendly, they are always on the phone to answer my questions. I 100% recommended in my first week I have lost 4 pounds and that makes me feel very happy and confident.
Jan 4th, 2024

I went in with a monster migraine and left feeling like a human again! Staff is caring, Proffessional and experts at what they do. My new trusted resource for creating a proactive health regimen- highly recommend!
Dec 8th, 2023

UPDATE Customer service and the care that I received today is lacking! I was really looking forward to coming here and I do feel the ball was extremely dropped with me today. I ended up just cancelling my appointment because I shouldnt have to argue with the person I spoke with to explain the dissatisfaction I have received today, it was very exhausting. It made me concerned about the level of care I would be receiving. I was also hung up on when I asked to have the owner call me to discuss my experience today! Very unprofessional! And Im very disappointed in my experience! The below is a lie! I was running 10 minutes late and I called to let you know. What I was told was she needs to ask the doctor to see if she is willing to stay because she is going home at 5. My appt was at 4:20. She then asked do I know which medicine I want and named a few. To me, this was a red flag. Im coming to review the medications with the doctor to see whats best. Why would the secretary ask me this and I havent even been seen. I stated my disappointment with that because I assumed based on what was online that I would be assessed, we would talk it through, and based on what the doctor at that time felt was best, I would be prescribed a medication. Not asked by the secretary because the doctor is ready to go home! I asked about the 10 minute grace period posted online since I was 10 minutes late and the secretary said well the doctor leaves at 5. There was no offer to reschedule and no offer for a tele visit! I wouldve greatly taken a tele visit. After my experience earlier that day with the clinic and secretary (harassing me for my card # & threatening to cancel my appt, when I already gave it) including with my conversation when I called to notify as a courtesy that I was running 10 minutes behind, I was very taken back so I asked if the doctor leaves at 5, would the doctor even be there during my visit with me since its at 4:20, which is the time yall set. And because I was having hesitation and feeling like the level of patient care I was being introduced to even before my appt started was low, I went ahead and said lets just cancel my appt. I then asked if I can speak with the owner to talk about my experience and the secretary hung up on me. She never called me back. She emailed me with another patient name (which is a hippa violation) at the top saying my refund has been refunded. I have never heard from the owner or manager. The ball was dropped with me! And yes, I did rate MY EXPERIENCE! Its mine to rate! And looking at my other reviews, since you have, you can see that I value customer service and the patient experience, all which were extremely dropped and poor as a patient coming to your clinic with an appointment! I found you because of the good reviews and thats further why I was SO disappointed in the level of care I was receiving prior to my appointment with your clinic. I was looking forward to my visit but that was truly turned into disappointment and dissatisfaction by your secretary and the many phone calls and dealings with her! Hence why I asked to be able to share my experience. But with the rude and untrue response and no solution from your office to rectify my experience and disappointment, I made the right decision in cancelling my appointment! And let me further add, theres a lot more I can say, however, I saw that this business was a minority owned business so I chose not to add all of my experience to this review as I want to see more of us do good in the business world. I reviewed it because it was my experience and I felt it shouldve gone better and I gave a chance for a solution to happen which didnt take place. So I gave you grace! Google reviews are for a reason and they matter! So if youre upset about my review, you shouldve done the due diligence to me as a customer and tried to rectify my experience! You cant lash out at a customer and lie about their experience just because youre mad at the review. Take it and learn from it and see how you can do better with the next customer!
Jan 31st, 2024