Woof Gang Bakery & Grooming Durham

I patronized this business with my dog. There was no other patrons in store, the clerk barely looked up from their computer to greet me. As we perused the store, the clerk continued her intent computer gazing. I had to ask about the grooming services, even then I'm handed a laminated sheet with pricing...again no conversation. I asked about the treats for sale, again minimal response. Against my better judgement I purchased a few treats. The clerk never once acknowledged my dog, even as my dog tried to be friendly. Usually businesses that cater to pets are more welcoming. I won't patronize this shop again.
Apr 3rd, 2024

Beth is so awesome and patient with Dash. Jason at the front desk rock! Beth groom Dash and she comes out and explain everything and answer all your questions and do not make you feel dumb, for not knowing something.
Apr 1st, 2024

website says dogs take 2 hours when it actually takes 4-5. they also just guess a dogs weight for their prices to upcharge instead of weighing them to find out. when we dropped our dog off, he was scared and didnt want to go. instead of letting me help encourage him into the salon they just dragged him back whining. cut is mediocre at best with a number of hack jobs.
Mar 8th, 2024

Did I come at a bad time? (took a visit at 1pm) As much as they try to hide the poor reviews in regards to their customer service how hard is it to greet with a warm hello if you need anything dont be afraid to ask questions and have a great evening You enter the shop and youd think they closed the store with the lights on with the way its dead inside. Receptionist/retail associate doesnt even look like they want to be there. I dont understand why not, pretty pink walls with aesthetics that are there, but the attitude of the associate is another story. News flash job applications are always available but will Woof Gang Durham be if they keep this up? Too many other grooming stores and places where AFFORDABLE dog treats exist in this economy to bypass this nightmare. Save yourself the trouble! Employees leaving false reviews to revive the hope just shameful!
Feb 23rd, 2024

No self-wash service in the Durham store is disappointing.
Feb 22nd, 2024