Harrell'S Tire & Auto Services

0 Stars..Terrible experience. They tried to charge me a parts restocking fee of 1460. They contacted me on Friday around 12 advising that it would be almost 9000 to fix the air in my 15 passenger vehicle. I advised them that I would give them a call back. After not being able to find anyone else at the time I call them back a couple of hours prior to closing to advise them to go ahead and proceed. Tried calling them on Saturday in which they were closed on Sat, Sun and Memorial Day to tell them that I did not want to go forward. I left messages and emailed Stanley letting him know as well. Tuesday morning I received a call saying that the parts were there and that there was a 1460 parts restocking fee. Really??There is nothing there stating that nor did I sign anything. Bottom line they tried to take advantage of me due to me being a female. (Wrong female)I had to put matters in another hand in which it was taken care of. My attorney was going to be next. My initial diagnostic was suppose to be 154 which is on my paperwork. I ended up paying 348.18 in total which they changed the diagnostic fee.. Had a bad feeling when I walked into the place. Should have turned around and walked out. Stanley Smith is a crook.
May 30th, 2023

I consulted Harrells to diagnose my A/C fan not blowing and after troubleshooting the technician found that blower motor is not working burnt out and fuse was blown (literally wrote that on the paperwork). I was charged $157.24 for the diagnostic and quoted an additional $435.79 to replace the blower motor, fuse, and cabin filter. I opted to do some research on the repair itself and the price of parts before going through with the shop fixing it for me. First step, went to OReilly and got a fuse, costed me about $5. I installed it, blower motor cranked right up, A/C back blowing better than ever. There is no way that the blower motor was properly diagnosed by the technician. I was prompted to spend $700 on something that I fixed myself for $5. This is unacceptable and I feel disrespected. Its out right Fd up. I am no where near the type of person to complain or leave reviews, especially bad ones. Just be deliberate in consulting professionals. Service: Air conditioning
May 18th, 2023

Service: Vehicle Inspection
May 15th, 2023

I will not go anywhere else, HARRELL'S is the only place I take my car. Inspection, maintenance, and repairs I take my vehicle to people who will do the work right and give me a warranty. Staff is professional and will give you detailed information about the service needed for your vehicle.
May 5th, 2023

Service: General repairs & maintenance
May 2nd, 2023