Rack Room Shoes

Great Customer service . Had to order and then return and it was painless. Made my experience a great one even with the hurdles I had to jump through.!
Jan 29th, 2024

Dec 24th, 2023

Very unprofessional, we were walking up to the store the locked the doors there was still like 10mins left to closing
Aug 19th, 2023

Came in today with my grandma and daughter. The man with the long hair greeted us and was kind but another man with dark hair was not the nicest. My grandma had to flag him down to get his help and he seemed annoyed that she asked. I accidentally left a paper from a pair of shoes I tried on (which I bought) next to the chair and when I got to the register he threw the paper on the counter and mentioned cleaning up the mess. I realized that I left it after that and apologized twice and he completely ignored me both times and was super rude throughout my check out. Even my daughter, who is 8, noticed his attitude and asked me why he wasnt being kind when we left. I tried to brush it off afterwards but it really rubbed me the wrong way. I realize customer service can be difficult but I was actually a nice customer that spent over $100 on shoes. I didnt really owe him an apology since its his job to keep the store clean but I definitely feel owed one.
Oct 22nd, 2023

Fair selection of brand names at reasonable prices, friendly and helpful staff.
Jul 18th, 2023