Farm Services Inc (Toro, Stihl, Simplicity, Ferris Dealer, Carhartt, Red Wing Boots)

Feb 18th, 2024

Great selection and customer service
Feb 14th, 2024

Do not buy a mower here. BUYER BEWARE! Your new mower will be delivered dirty and unserviced Completely unprofessional. And when they pick up the old one, they will claim they cant repair it but they can help sell it for you and then never call you back. Ive called for months and the manager wont return my call. I went down there and my mower is gone. Completely Shady. Headed to small claims next week. Thanks but no thanks.
Jan 18th, 2024

I love this place and the ladies up front are very nice to me at all times and they always have what I need in farm supplies
Dec 15th, 2023

My mower deck height motor broke so I ordered a replacement from the internet. The mowers parts manual directed me to the motor model I bought and removing a deck from a "Simplicity" is easy peasy (1 step process) as I've had three in my lifetime. However, I wasnt able to get the motor to lift the deck and after many hours I decided to call the so called experts to come get my mower. The services I requested were: Correct issue with deck height adjustment motor Change fuel filter Change hydrostatic drive oil Replace fuel tank fuel gauge Farm Services picked up my mower on Feb 22,2024 as I dont have a trailer. I didnt receive a phone call from technician until 2 weeks later. During the above conversation, the technician stated the deck motor that I had installed was the wrong one and that he needed to order the correct one. I approved the order and the added cost of the part @ 140.00 One week later the technician called me and said the motor he ordered happened to be the exact same motor I had ordered and that he would need to call tech support. He also requested I bring him the original old motor so I did. The next day (due to some incompetence vibes I was getting from tech) I searched the internet for another motor and called the tech and told him I had another motor I wanted to try. Two days later, I delivered the motor but the tech was at lunch. His hours are 830am and lunch 11 to 12:30 I was told. Since it was close to his time to return, I stood on dock and waited. I began to scan for my mower and wasnt able to find it, I looked and looked and finally saw my name on a ribbon attached to nothing but sheer disgust. My mower had been sitting outside on a ramp at the uncovered dock and was absolutely filthy, with a 80% flat front tire. I was amazed and baffled how it got so nasty. It looked 50 yrs. old! As I stood next to the dock, I watched an employee blow the dock off and it all made sense now as to how my mower got so nasty. My mowers disgusting looks was a result of weeks of the aforementioned. My mower has never been rained on, gets washed after every use and even waxed on occasion so this was VERY disturbing to see. I thought how careless could a company be with a customers property. My mower looked like it was in a junk yard. I finally saw the technician return, gave him the motor, we compared it to the original one and learned that it too was not going to fit. Long story short and after 5 weeks 2 days of BS, calls and false promises, false return calls and for my grave concern of my mower, I asked for them to simply bring my mower to my house and that Id somehow fix it myself. They delivered it on 5-26-24 with an 80% flat tire and dirty like a bomb hit it and still broken as I expected. Oh, they changed the fuel filter alright, I had to pressure wash my mower and driveway to get the gas off as it was everywhere. Beware! If you value your mower/property, take it elsewhere! Negatives: Huge incompetence vibes Total disrespect to customers property (dent in front bumper!) Total time at their shop: 5 weeks, 2 days (insane!) Total trips for me to their shop: 3 + (1 voluntary due to tech ordered wrong part as well) Total time to pressure wash my mower and driveway: 2hrs Positives: The upfront counter ladies are great, the Stihl selection is great, the manager seems to care, just don't suggest taking your mower there as the service department is worst Ive seen in my life which is reason I asked to get mower back without being total fixed because it wasn't ever going to be fixed and would've rotted in that environment. Update: 3-28-24, the technician called my cell and left a voice mail telling me where I can stick this review.
Mar 22nd, 2024