Goodwill Store and Donation Center

Aug 7th, 2023

Jun 22nd, 2023

I have been a huge Goodwill shopper for probably 25 years and today was my worst experience ever at this store. I went in for a return and the cashier had a very long line. She at no time called to ask for assistance, leaving me and others to wait for I know at least 20 minutes. Meanwhile, she was having a full blown conversation with each and every shopper, thus making the wait even longer. I completely understand acknowledging the customer and being nice, but not everyone has a lot of time to wait. When it was finally my turn, then they decided to open another register. I did my return, and then proceeded to look around. I went back to the register with 3 items and once again was met with 3 customers ahead of me and the same girl still having long conversations. I finally got checked out, got out to my car, and started looking at my receipt, only to realize that she had charged me wrong for an item, so back in I went. I was so livid, but I held my tongue because I didn't want to cause a scene. I was not the only one complaining about it taking so long to check out and I overheard one of the employees apologize and say they were short staffed. That was an absolute lie. There were 4 people out front, including the guy that said that. He also wasn't even wearing a Goodwill vest. The management needs to have a meeting with their employees and tell them that it's completely acceptable to be nice and acknowledge the customer, but keep the line moving and for goodness sake if there's more than say 4 or 5 customers waiting, then open another register.
Jun 17th, 2023

Always very friendly and always find such cute things.
May 10th, 2023

I went to try on clothes, I pressed the button and continue to wait for someone to open the door. I waited and tried to press the button again. No one asked if I needed assistance. After waiting for a while I decided to just leave because I didnt want to purchase the items without trying them on.
Apr 22nd, 2023