Northridge Home, Inc.

I ordered a desk from Northridge Home. The package came half opened, and the Hardware was scattered all over the box, while some fell out during shipping. I called Customer service and explained the situation. They told me it would take up to 10 days to ship with proof of purchase. Do they really think I would call an 800 number, wait on hold for 10 minutes, and steal a handful of nuts and bolts? I told them I would return it to Costco, and they didn't seem to care. So, my next phone call is to Costco to file a complaint.
Apr 26th, 2024

Bought a set of 4 dining chairs through the Costco site, when they arrived i found the packaging was really good everything was properly protected, the assembly was really easy and they feel really solid. I'm very happy with this purchase
Oct 7th, 2023

My night stand was missing 4 legs. They sent me the missing parts within 3 days.
Sep 23rd, 2023

Poorly made product. Less than 2 yrs after purchasing a queen size bed, the two legs under the bed were completely twisted, bent, and providing no support whatsoever. This bed is used by my 3 yr old granddaughter so weight is most definitely not the issue. Paid almost $650 for the bed. Spoke to Northridge and they offered no practical solution. Terrible customer service and product workmanship very lacking if they last less than 2 yrs. Will not rebuy from this manufacturer again.
Jul 13th, 2023

Happy with my king bed, got it a Costco and it was missing a a part, I call customer service and they provided me with an amazing customer service that surprised me. Only asked me for order number and part missing and send my part in 3 days. Thats some good service!! and happy with product & quality. Keep the good service alive
Apr 17th, 2023