KAY Jewelers

To all, I just wanted to note my experience today at this establishment. I have to say Ms. Ruth was nothing but excellent, she is passionate, welcoming and she patiently answered all concerns. She was the only representative in there out of 3 or 4 to acknowledge me as a customer as I stood in there for about 15 minutes. Crazy thing is there was one of them who looked at me but did not even think to say "Sir we will be right with you" .... Representatives like Ms. Ruth should not only be Promoted as Manager but also be teaching the others what it means to value a customer because that is most definitely what I recieved from Ms. Ruth. I'm not sure how this works but people if you are going to purchase jewelry at that Kay store at the Jacksonville Mall ABSOLUTELY request to have Ms. Ruth as a representative, you will always feel like you should buy everything in there with her warm attitude. Again Thank you Ms. Ruth.
Jun 12th, 2023

Mar 11th, 2023

Mar 10th, 2023

If I could I would leave 0 stars. The company in all is horrible. I bought my husband's ring from here even when I bought it I was told by 2 different employees if I were to get lost I could have it replaced. He lost it and I call to see how long it would take to have it replaced and I was told they don't offer replacement rings that have been lost. Contacted customer service. Same thing. If yal are going to replace a lost or stolen ring don't tell me you do. Because now yal lost another customer. I'm tired of arguing with yal.
Oct 20th, 2022

I love my ring!!!!! But I'm am highly disappointed with the service at this store. I had a stone fall out for the fourth time and found out that my band hasn't been inspected at all. The ring that needs repair wasn't shown as inspected. How is this when I've been in several times this year. Now I have to ask the employee to show me the inspection ticket to ensure it was inspected and recorded. Thank God I found the stone or it wouldn't have been covered.
Sep 21st, 2022