Overcash Real Estate

Dear Maggie,Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconvenience and disappointment you experienced during your recent interaction with our property management company.We truly understand how frustrating it can be to invest time and effort into scheduling a viewing, especially after such a long journey from Ohio. Your enthusiasm for the property was evident, and we regret any miscommunication or oversight that occurred in the process.We want to clarify that the situation you encountered was highly unusual for us. Typically, we do not have out-of-state applicants, and the timing of events in this case was unexpected. While we strive to provide the best service possible to all our prospective tenants, unfortunately, on this occasion, we fell short of meeting your expectations.Please know that your feedback is invaluable to us, and we are taking steps to review and improve our procedures to prevent similar incidents in the future. We understand the importance of effective communication and will ensure that our processes are more transparent and proactive moving forward.Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience in this matter. If you have any further questions or concerns, please do not hesitate to reach out to us directly.Sincerely,Kevin CrippenOvercash Real Estate