Air Health

Lorrie Ridley _{on Google}

Aug 4th, 2020

We had an Air+Health UV Air Sanitizer installed in our whole house HVAC system years ago because my husband has horrible sinus issues and one of our sons had asthma. The air sanitizer significantly improved the air quality in our house and relieved their health issues. However, what I would like to focus on in this review is the wonderful customer service that I recently received from LaToya at Air+Health. Our UV bulb burned out (glowed red instead of blue) and I ordered 2 new UV bulbs from their website (always good to have an extra bulb on hand). The bulbs were shipped separately. When the 1st bulb was received, my husband immediately installed it and it glowed red. I contacted Air+Health about the defective bulb. LaToya promptly apologized and shipped out a complimentary 3rd bulb. The 2nd bulb and the 3rd bulb arrived within a few days. The 2nd bulb was also defective...glowed red. At this point, my husband spoke to the Field Controls manager to troubleshoot the issue. The FC manager stated that it was more likely that our ballast was defective and not the new bulbs. When I went to purchase a replacement ballast, the only option was the entire AH-1 Whole House Air Purifier kit at approx. $275. Besides the fact that we didn't need the entire kit, we didn't have that kind of money to spend. Due to Covid, my husband isn't working and I am on reduced salary. I called Air+Health to see if there was any way we could purchase just the ballast...not the kit. To my amazement, LaToya kindly offered to ship us a complimentary ballast. Her genuinely kind gesture truly touched me and was much appreciated. We received the replacement ballast and my husband installed it last week. For whatever reason, the first 2 bulbs sputtered and still glowed red but the 3rd bulb glowed a steady bright blue. We are all set now and I just want people to know that a simple kindness on their part can make another person's day. Thank you, LaToya and Air+Health!!