Guaranteed Rate

Pretty upset. Closing has been pushed for not have things lined up on their behalf. Today is the last scheduled day for closing and emails were lined up last week for today’s time 10am florida time. We got an email last night sunday from title company that The packet has still not been sent. GR Office opens at 9am and I’ve called 3 different number to get at least someone to answer the phone. I have left messages to our contact and coordinator. NO answer, no email, no communication, no organization and now might loose the house. I would give the 1 star but I believe in humanity. Guarantee rate needs to step up.
Jul 14th, 2021

Got hung up on when I told him I was busy at the moment and could he email me the rates. Thanks for your customer service, Brandon.
May 6th, 2021

Great group, fantastic customer service & great communicators. Made me feel like I was their only client! I would highly recommend to someone looking for integrity and above and beyond service!
Nov 3rd, 2020

Steven LePrade is a fantastic mortgage broker and an even better human being! He helped me drop the rate on my VA home loan by over 1.5% with no money out of my pocket. I would most definitely recommend him to anyone who is looking for a hassle free lending experience.
Oct 31st, 2020

Smooth from start to finish. They got me an amazing Rate, followed up and kept me in the know every step of the way. I highly recommend and will be using them on my next purchase.
Oct 14th, 2020