Trees R Us

Diamond Brim _{on Google}

Apr 20th, 2023

Amazing service! Very polite gentleman. Arrived promptly and got the job done in a very well manner. Communicated thoroughly. Cleaned up diligently after the job was completed. Great customer service. Will refer the company as a great service to anyone looking for tree removal or tree service. I am very satisfied with the tree removal from my property. Thank you for your service. - Melody C Service: Tree removal

Wiley Porter _{on Google}

Jul 10th, 2022

Positive: Value Services: Tree stump removal, Tree stump grinding, Tree removal

Robert Perkinson _{on Google}

Apr 20th, 2022

Positive: Professionalism, Quality, Responsiveness, Value Service: Tree trimming & pruning

Robert Simpson _{on ChamberofCommerce.com}

Feb 19th, 2022

There is no way we can express all that needs to be said about our experience with Trees R Us.
Let me start by saying this company is completely incompetent and full of excuses. This is by far the worst company we have ever dealt with. We tried through this entire ordeal to be patient and allow them to do right by us to no avail. It speaks for itself when one of the owners of the company Dan Leckrone leaves 5 star reviews online for his own company.
We hired this company because 50 Leland trees lining our yard kept falling due to rain, snow etc. Several already fell on our outbuilding and fence into the neighbors yard. Concerned they would fall on our home and neighbors home or vehicles and with bad weather coming we were eager to get them cut down immediately. We hired Trees R Us LLC to do the task. Despite their shredder being in the shop according to them they originally committed to finishing in 4 days. They quoted us $140 per tree @ 50 Lelands or $7000 to remove, grind stumps, and cleanup. Almost a month later, many lies and excuses, other clients put as priority over us, and a $3500 deposit we were left with no apology and the following mess still to complete:
* 29 lelands left
* 4 cut to 4-8 ft tree stumps
* Still clean up to be done
* 8 stumps left to be ground
Not even close to half the job done. On the morning they were initially supposed to start no one showed up or contacted us so I had to call to find out the status and expressed my concern about the lack of communication. They continuously prioritized other jobs over us and even pulled their crew off our job several times to work elsewhere. We addressed several times our concerns about their lack of urgency to do the job as promised. We were met with excuse after excuse and made to feel like we were a burden to this company. Ultimately they told us “they were going to continue to schedule others and get to us when they could and if we wanted to continue with a different company they would understand”. So that’s exactly what we did. The company we hired came out and finished not only 29+ trees but the mess Trees R Us left behind. They only had a loader truck, a shredder, stump grinder, and 3 guys. They hauled large logs and branches manually. They climbed every tree and strategically cut them down one after another. It only took 20 total hrs for everything including stump grind and cleanup. They even had to have their shredder repaired during this time and it did not interfere with completing the job.
We asked Trees R Us to reimburse us $700 from the deposit for them being overpaid which in correspondence with them they agreed the deposit was greater than the work completed. Instead they are refusing to reimburse us. While we made every attempt to be patient through this process and understand that issues with weather, equipment and staffing do occur we feel it was unreasonable that less than half the job was completed in almost a months time. So with this said, we will never recommend this company to anyone.

Mark Hekman _{on Google}

Nov 15th, 2021

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Tree removal