C-Phase Electric
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3810 Old Cherry Point Rd
New Bern, NC 28560 - 910-622-0742
Hours
Chamber Rating
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Christin Maresca
Extremely grateful for this company. My husband and I were leaving to go on a trip. The day before at around 4PM, we started smelling something burning. We were having an issue with one of electrical outlets that related to where our refrigerator was plugged in. We called 6 places and everyone was saying they couldnt get there before we needed to leave for our trip. C-Phase Electric showed sympathy and had someone to our house in 30 minutes even though they were supposed to be off the clock. Thank you so much for saving our trip! I highly recommended them! Services: Electrical outlet & switch repair, Electrical wiring repair
Jul 1st, 2023 -
Taylor Romans
I am SO thankful for C-Phase Electric. I called in a panic after being told about some major concerns. Chasity was so kind and helpful on the phone. Steven came out quickly and fixed the problem. He was extremely knowledgeable and answered all of my questions. I cant thank them enough!
Jun 29th, 2023 -
Semantha Watkins
Daniel & Steven were positively phenomenal-courteous, professional, personable-and took the time to explain what/why they were inspecting in language that I could understand and follow. They were prompt (even early for appointment time), efficient and very thorough. Highly recommend this company for their professionalism and knowledge. Service: Electrical inspections
May 22nd, 2023 -
Chris Chris
I have nothing but good things to say about this company! Beginning with Chasity, she was informative and made my parents home a priority. We had an emergency situation and they responded within minutes. Steven and Dan are amazing electricians! Courtesy, professional and they went above and beyond to make got good service! This company is HIGHLY recommended!!! Thanks guys! Services: Electrical wiring repair, Electrical power restoration
May 20th, 2023 -
Allison Johnson
My contractor contacted C-Phase to set up a time for an estimate. The receptionist said Josh would come between 1 and 1:30 on a particular day. My contractor explained that I would not be at home but if they let the contractor know when they were on the way, he would be there. Josh arrived well before time without messaging or calling the contractor. When my autistic son would not allow him in the house, he became rude, then proceeded to leave a completely unprofessional message on MY voicemail, chastising me for not being there and complaining that he was not let in the house. When my contractor did not hear from Josh, he called C-Phase and arranged for Josh to come back to do the estimate. At this point I was upset. My contractor advised to wait and see the estimate before dismissing C-Phase. I waited, expecting Josh to call me to apologize for his very unprofessional message, but he did not. I called C-Phase and spoke with the receptionist who tried to put part of the blame on my contractor. I told her about the voicemail and she apologized for that. I finally called Josh. He apologized for the voicemail, but did not accept any responsibility for the communication issue that started the whole mess. The final straw was that his initial estimate was based on having to trench out an area as he assumed the power went through the slab/foundation. When my contractor opened the walls, he found that it all went up and over, so no trenching was necessary. Josh argued with that and refused to adjust the estimate. We called another company, they confirmed that there was no need to trench and gave a comparable estimate with a good time frame. Needless to say we did not use C-Phase. I have no idea if they would have done good work. They certainly have communication and customer relation issues.
Feb 5th, 2023
About
C-Phase Electric
C-phase Electric, LLC, is a locally owned and operated company that values honesty and integrity in all aspects of our business. We offer a variety of electrical services that are customizable to each individual property. We pride ourselves on the quality of our work as well as our commitment to outstanding results. We look forward to building lasting relationships with our clients and guarantee your satisfaction!
Contact Info
- 910-622-0742
Questions & Answers
Q What is the phone number for C-Phase Electric?
A The phone number for C-Phase Electric is: 910-622-0742.
Q Where is C-Phase Electric located?
A C-Phase Electric is located at 3810 Old Cherry Point Rd, New Bern, NC 28560
Q What days are C-Phase Electric open?
A C-Phase Electric is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Q How is C-Phase Electric rated?
A C-Phase Electric has a 4.7 Star Rating from 44 reviewers.
Hours
Ratings and Reviews
C-Phase Electric
Overall Rating
Overall Rating
( 44 Reviews )Christin Maresca on Google
Extremely grateful for this company.
My husband and I were leaving to go on a trip. The day before at around 4PM, we started smelling something burning. We were having an issue with one of electrical outlets that related to where our refrigerator was plugged in.
We called 6 places and everyone was saying they couldnt get there before we needed to leave for our trip.
C-Phase Electric showed sympathy and had someone to our house in 30 minutes even though they were supposed to be off the clock.
Thank you so much for saving our trip! I highly recommended them! Services: Electrical outlet & switch repair, Electrical wiring repair
Taylor Romans on Google
I am SO thankful for C-Phase Electric. I called in a panic after being told about some major concerns. Chasity was so kind and helpful on the phone. Steven came out quickly and fixed the problem. He was extremely knowledgeable and answered all of my questions. I cant thank them enough!
Semantha Watkins on Google
Daniel & Steven were positively phenomenal-courteous, professional, personable-and took the time to explain what/why they were inspecting in language that I could understand and follow. They were prompt (even early for appointment time), efficient and very thorough. Highly recommend this company for their professionalism and knowledge. Service: Electrical inspections
Chris Chris on Google
I have nothing but good things to say about this company! Beginning with Chasity, she was informative and made my parents home a priority. We had an emergency situation and they responded within minutes. Steven and Dan are amazing electricians! Courtesy, professional and they went above and beyond to make got good service! This company is HIGHLY recommended!!! Thanks guys! Services: Electrical wiring repair, Electrical power restoration
Allison Johnson on Google
My contractor contacted C-Phase to set up a time for an estimate. The receptionist said Josh would come between 1 and 1:30 on a particular day. My contractor explained that I would not be at home but if they let the contractor know when they were on the way, he would be there. Josh arrived well before time without messaging or calling the contractor. When my autistic son would not allow him in the house, he became rude, then proceeded to leave a completely unprofessional message on MY voicemail, chastising me for not being there and complaining that he was not let in the house.
When my contractor did not hear from Josh, he called C-Phase and arranged for Josh to come back to do the estimate. At this point I was upset. My contractor advised to wait and see the estimate before dismissing C-Phase.
I waited, expecting Josh to call me to apologize for his very unprofessional message, but he did not. I called C-Phase and spoke with the receptionist who tried to put part of the blame on my contractor. I told her about the voicemail and she apologized for that.
I finally called Josh. He apologized for the voicemail, but did not accept any responsibility for the communication issue that started the whole mess.
The final straw was that his initial estimate was based on having to trench out an area as he assumed the power went through the slab/foundation. When my contractor opened the walls, he found that it all went up and over, so no trenching was necessary. Josh argued with that and refused to adjust the estimate. We called another company, they confirmed that there was no need to trench and gave a comparable estimate with a good time frame. Needless to say we did not use C-Phase.
I have no idea if they would have done good work. They certainly have communication and customer relation issues.
Overall Rating
Overall Rating
( 44 Reviews )Write a Review
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