Goodwill Store and Donation Center

I used to love this store and have supported many goodwills for years. Today I found a nice mid-brand, clean pair of shoes with no marker marks on the bottom and plain orange stickers indicating they were the general Adult shoe price of $5.99. The lady at checkout (her sales rep user id from the receipt is CDESOUSA) decided they were too nice to be at the general price and said she needed to get then re- checked in the back. After a bit she came back to the register with $20 price tags now attached to the shoes and had 20x written all over the bottom in marker. So not only did they price them higher but they damaged them with marker. To say the least I declined to buy the shoes. This action on the part of this goodwill cashier does not ethically seem right. People donate these used items to goodwill for free. The whole point of a thrift store is so people who are struggling or on a budget can find used, good quality items for cheap. It would be one thing if goodwill marked these shoes at $20 from the beginning as I would have passed over them and looked for something else, but If goodwill didnt price the shoes right to begin with, thats on them. A customer shouldnt have to shop for items at one price and then have those prices jacked at checkout on a whim by a cashier. Why would I trust or want to shop at a store that operated like that? It just isnt logical or reasonable. Ive worked as a Supervisor/manager in retail before and would never operate a store in this way. If we priced something wrong, we honored that for the customer. If this is the way we transform lives and communities through the power of work then I think Ill pass. Very disappointing.
Apr 2nd, 2024

Came in today,Friday 3-29 to return an item I purchased last Friday 3-22. Their policy says I can return an item within 7 days. Had my receipt to back me up. I was told by the clerk and then the manager I could not return the item because it was past 7 days. 3-29 was within the 7 day time frame. What is wrong with these folks? They wouldn't let me return the item and refused to abide by their own policy. Previously sold me a broken item and the manager gave me a hard time and would not refund the purchase. They are so Unethical.
Mar 30th, 2024

Everyone needs to ban Goodwill stores. For one they always begging for money round it up . I always ask to round it down that never happens. With a CEO making a million a year free inventory why beg for more money? Prices are way to high you can get same things at Salvation Army for 1/4 the price. Non profit whatever with a CEO making millions. Smh
Mar 15th, 2024

Nice people
Jan 29th, 2024

Oct 7th, 2023