Valvoline Instant Oil Change

This place use to be great, but the last 2 times I went for oil change they over fill it, first time it bubbled up all over my engine causing all the lights to turn on, but we gave them a 2nd chance but they did it again. Almost ruined my car twice never again.
Mar 19th, 2024

STAY AWAY, I am truly appalled, this has been by far the worst customer experience/service I have ever had the displeasure of being involved in. It is ironic that they advertise car care because expecting your car to leave in the same condition as it arrived is too much of an ask for this place. Would give a zero if possible. I am engineer by trade and I normally do all my own oil changes and took my wifes car there to get a standard oil change since I was in a time crunch. Pretty simple right, I thought so too. They for some reason(incompetence?) threw away the drain plug that was 100 percent functional and had no issues with previously every time I have changed the oil for the entire history I have owned the car. They DID NOT TELL HER that they changed this plug. Was not communicated verbally or in the comments on the receipt. The threaded plug they replaced it with was the incorrect thread size and ended up damaging the threads in the oil pan once torqued causing a leak path to form. After a week of the car sitting at there shop no claim had been filed or started. I had to call and make a claim. Upper management did nothing. The customer service department did nothing. I still havent yet to receive a call from them. Every time there has been some communication it was initiated by me. I was told they would fix the threads in the pan. When I got there they put a pan saver rubber plug on the car as a fix for the damage THEY introduced to my car. So not only did they damage my car. They didnt provide a robust solution. As the rubber puck on the pan saver will degrade and leak again. And to top it off, I cant remove it without taking the oil pan off since there are now pan saver components in the oil pan that will fall off and be unsecured. Causing more work for me rather than if they hadnt touched it at all. Stay far away from this place. They do not protect or care about their customers. This place in my experience operates on predatory processes and a sweep-it-under-the-rug-mentality. My car went in there with a fully functional non leaking threaded drain plug connection and left thoroughly damaged with a temporary patchwork fix that is going to be more work for me to actually fix than if they had never touched it. If a Valvoline bot responds to this review. Please highlight to any future readers how empty and meaningless it is to say how disappointing it is or to ask me to follow up with customer service. I did. It was as fruitful as talking to a wall. I wasnt asking for much but apparently expecting your car to leave in the same condition and equipment as it arrived is too much these days.
Feb 28th, 2024

I find it wrong that only the woman are made to get out of their cars and have the guys drive the car in was in line behind five other cars evwry guy was allowed to drive their car in but the woman had to get out and have someone drive it in
Feb 25th, 2024

Friendly fun crew, tgey were professional and fast!
Feb 9th, 2024

Feb 7th, 2024