Sleep Inn & Suites Bismarck I-94

Had 16 rooms booked. Walked in and the front desk clerk had everything ready to go. Great experience, kids all enjoyed the pool and hot tub. If we're back in Bismarck we're staying at the Sleep Inn & Suites.
Mar 8th, 2024

Mar 2nd, 2024

Feb 29th, 2024

My sister's flight was canceled and she was not able to cancel her room because the room was non-refundable. So instead, she changed the room into my name. Unfortunately I was not able to check in the same night she was to arrive. When I went in today to check in there were three people standing at the desk, as we walked up the lady walked away and said "no show" to the guy behind the desk. I started explaining what happened and he said "Tina" without telling him my name. He told me because I didn't check in the night before it was considered a no show and the other two nights were canceled. It was like they took pleasure in telling me that, no understanding and not willing to do anything about the situation. I would understand if they had no rooms available but their website says they do. She paid for the room in full for three nights, just because you don't show up for the first night, you lose other two?
Feb 8th, 2024

Arrived middle of the night and had a reservation. We didn't have our reservation when we got there, still got a room but wouldn't let us use points.
Feb 3rd, 2024