Devils Lake CDJR

Nov 14th, 2022

Outstanding work by this great team! I have been having intermittent issues with my Dodge Ram for approx 2.5 years. The main issue was that on occasion, and with increasing regularity, the vehicle would just shut down. Engine, electronics, everything. This would even happen while driving. Usually, the solution would be to just turn the key and restart it, and continue on. As time went on, the issue became more persistent. Rain increased the frequency of this issue and cold really caused the truck to be un-startable during winter months. I have been to a dozen dealerships and mechanics both in Virginia and North Dakota, all of which had no answer for me as every time the answer was "we cannot repeat the issue". My worst experience was the dealership in Williston, ND. They promised me that even thought they charge $100 to just look at the issue(s), they had mechanics with multiple years and even decades of experience on these vehicles and were confident they could have an answer for me. So, I make the 4 hour drive (this was during the summer and dry, so no issues of course with electronics), but now the truck is presenting an overheating issue while en route. Got it to the dealership on a Friday and they took their time with the "inspection". At the end, all my $100 got me was a diagnosis of a bad water pump and head gaskets, with possible replacement needed of lifters, push tubes, and camshaft. As for the electronics issue? The answer was "cannot repeat the issue so unknown how to fix". I asked them to just replace the water pump, but because it was getting close to end of day, they would not do that. So, made the long 4 hour drive back, very upset and angry. One cold day, went to try and start, and of course as soon as starter was engaged, electronics shut down repeatedly. So the truck sat all winter while I kept trying internet, mechanics and other dealerships. My wife traded in a Tahoe for a Pacifica in Devils Lake, ND so while at the dealership doing the paperwork on her purchase, I wandered around and met Ross who was working in the service department. I just happened to ask if he had a minute, which he did and listened to my frustrations. At the end, he just simply said "ignition module". Apparently, this is pretty common on this year, make and model of vehicle. He said he would order the part, but they have been know to take quite awhile to come in. I said ok, and was very encouraged by Ross' confidence in being able to have a likely solution. Matt, also in service, kept in touch during the time while waiting for the part. Sure enough, the part came in, I got my truck towed to the dealership. Within a few days, Ross called me to say it was all done and it was running great! They replaced the ignition module, water pump, thermostat, and battery...all for $500 LESS than what the Williston dealership quoted just for the overheating issue! I have driven the truck almost everyday and it is running like the day I bought it! Outstanding work on this issue! Highly recommend!
Sep 18th, 2022

I delivered tires found out where they go gave them the invoice said thank you and left. Very nice people .
Aug 24th, 2022

I had a great experience with this dealership. Matt took good care of me and the shop guys fixed everything wrong on my uncle's pickup. I would do business there again!
Aug 12th, 2022

WOW! I had a WONDERFUL experience purchasing my 2023 Jeep Cherokee Limited. The sales manager Brad Eback was friendly, introduced himself and followed up during the process. Salesperson Jordan Hahn was outstanding in showing me the features and answering all my questions. Salesperson Cheri Hoffart did an amazing job on the test drive and was patient while I practiced parking many times. Salesperson Travis Myklebust did a great job on having me get all documents required. Julie Carew in finance stayed late to complete vehicle signing. Although, Devils Lake Chrysler Dodge Jeep Ram was busy on Saturday, the sales manager and salespeople were able to accommodate me during the hustle and bustle. I would highly recommend the dealership without a doubt. 100% satisfied.
Sep 16th, 2022