Guaranteed Rate Affinity

Whitney _{on Google}

Nov 25th, 2021

Initially Dan Lennertz was responsive and helpful. He was able to get me a 3.62 interest rate. However once I selected a home and my offer was accepted the quality of service declined rapidly. The first set of documents I received had my name spelled incorrectly along with many other errors, I was told this would be fixed on the final documents. When the final documents were sent to be reviewed for accuracy and signed I pointed out the errors that were still there and was told they didn't matter. When asked why I was reviewing and signing them if they didn't matter I was given a curt reply and no further action was taken - I did not sign the documents with errors. The error in my name caused many emails not to reach me as my name is part of my email address, additionally the title company struggled to find the request as they had also been given the wrong spelling. Dan did not begin the process to lock in my interest rate in a timely fashion causing it to go up almost 0.5 percent from what I was quoted. Throughout the buying process I was either not given information, given incorrect information, or given information at the last second with no time for questions/changes without delaying close. When I cited Dan's name in my review from GRA he emailed me with an insincere apology, siting his being "new to the company and still learning the processes" as the cause for his errors, despite being the vice president of mortgage lending.