Detroit Auto Clinic

This was my first time working with the Detroit Auto Clinic team. A former colleague recommended them and I could not be happier. The team was prompt and responsive and their interface for service quotes and payment is easy to use and transparent. I will bring my car back for any future service needs. Thank you!
Mar 27th, 2024

Stay away !!!! This place will pretend to fix your vehicle. After a couple of weeks you go back it ends up being something else .
Mar 19th, 2024

Hello all who need your car or SUV repaired. Go ahead and get it done by Detroit Auto Clinic.. they are here to help get you back on the road safely!! I took my Escape to them and had my vehicle back the next day . It's running great! Reasonably priced and very friendly. I would recommend Detroit Auto Clinic to all !!
Mar 4th, 2024

Always professional, kind, and trustworthy! 10/10 experience ! Highly recommend!
Feb 27th, 2024

These people do decent work, but their unsavory business practices make it so I cannot recommend them. I brought my car in to have the brakes replaced but without my knowledge or consent, they performed a "diagnostic" on my car and charged me an extra $120. Apparently it's part of their policy to perform said diagnostic on every car that enters their shop unless you specifically tell them you don't want it. Now, Detroit Auto Clinic will probably respond by saying that they have a sign indicating their policy. That is true, but they absolutely need to make this policy more clear to their customers. It is nowhere on the website, no-one mentioned to me over the phone, and no one mentioned it to me when I dropped off the car. In fact, when I dropped of my car, the person at the front desk was clearly trying to hurry me out the door. I didn't have a chance to look around the room and take notice of every single policy sign they have posted in the waiting room I came in for a specific problem and never asked for anything more. What's worse is that the person who was at the front desk when I picked up the car didn't seem to know anything about the policies or how to work the invoicing system, so there was nothing he could do. I want to be clear that $120 is a lot of money for anyone, but doubly so for me as a student. I had to give up the cash that I was going to use for my laundry in order to settle the tab. For future customers, please beware of the additional charges this place might tack on to your bill. For Detroit Auto Clinic, this whole thing could have been avoided if you just trained your employees to say "We charge an extra $120 diagnostic fee for all cars. Is that ok?" Please allow your customers to make an informed decision. EDIT: Detroit Auto Clinic responded and I just wanted to make it clear that I DID NOT ask to have the check engine light looked at. I never asked to have that done. I exclusively came in to have the brakes fixed. I knew why the check engine light was on, and it was an issue that I was planning to resolve myself. Also, I don't agree with the doctor's office analogy. Let's say I go to the doctor's office for leg pain. The doctor then fixes my leg and starts examining my ears. On the invoice, the doctor lists a $100 "ear examination" fee. When I ask about the charge, the doctor mentions that he has a sign posted that says he performs an ear examination on every patient regardless of what they came in for. Now, maybe I should have noticed the sign, but I would also say that the doctor should have been more clear when I came in to visit.
Feb 22nd, 2024