Hilton Columbus/Polaris

Apr 5th, 2024

My husband and I recently stayed at the beautiful hotel and were very pleased. The shopping plaza across the street was so scenic at night! The hotel convenience store has a Starbucks coffee cafe that is open until 11pm. You can find a nice selection of fruit, salads, yogurt, and snacks as well. I thought the was great after a long drive and a late night check in! There was a car and luggage service available as well, but the man could see I was content caring for my own bags and kindly took care of the doors. Fast check in, friendly staff and a quiet evening without any disturbances--fine by me!
Mar 31st, 2024

Exceeded my expectations
Mar 25th, 2024

Mar 23rd, 2024

Not even sure where to begin! We made reservations for 3 rooms for our family! I double checked our reservation and rooms the day before we went! The Conversation the day before took almost 2 hours, because they did not have the reservations done correctly! I was assured that our reservations were correct after two hours on the phone! When we arrived at the hotel, the reservations were wrong we had to modify what we needed for our family because we were traveling with a toddler and needed specific rooms for the safety of. eventually once we downgraded our rooms and we settled for what they had available, we had rooms and checked in. That evening there were kids that were younger than 14 running the halls, throwing golf balls at the doors and spraying cologne all throughout the floor that we were on , they were unattended by adults and the hotel has no quiet time at all! So those children ran the hallways most of the night! I am shocked that there is even a hotel out there that doesn't require a certain time frame for it to be quiet! We will then fast forward to the next morning, and our vehicle was broken into and almost everything in the truck was stolen! Keep in mind that we were one of seven vehicles that was broken into. Even though there are cameras, apparently no one looks at the cameras! The food on the menu and the restaurant food I couldn't even pronounce. if you are thinking of staying at this location or anywhere in Columbus, please make sure you take everything out of your vehicle and you book directly with someone at that hotel. They actually advised me to ask for a manager when booking. I have stayed at several hotels and have NEVER had issues like this!!!! Think before you book!! In response to your response: your front desk person told me TO MY FACE you have NO QUIET TIME!!!!! Check who worked Saturday evening at about 10-11 pm. I also understand things happen but when I went to other hotels and they told me they personally advise every party that there has been a huge problem with vehicles broken into recently and to be extra cautious! Also, when I call your location to make a reservation- I or no one should be transferred to a reservation line that I talk to an operator to make my reservation! That needs to be changed!!!! These people have absolutely no idea what you have at YOUR LOCATION!!!!! I stay at a Hilton because I feel it should be a step above....I did not choose to stay at a discount hotel! So many malfunctions in this whole stay at your location!!!!! Maybe the issue is Hilton???? I am a Honors Member and I expect to have a great experience!
Mar 8th, 2024