The UPS Store

This is a great place. Always helpful and quick. Thank you! Pastor Brian
Apr 8th, 2024

Im the store manager at one of the retail places at the Polaris mall. At the last minute I had 27 boxes of shipment I need to go out immediately. Without notice notice I brought it to this location. These ladies were extremely helpful. They scanned all the boxes, then moved them to the back. Then Gave me a receipt. The place is always clean. The people are helpful. I have never seen a line. The minute someone walk in theres always someone to help every customer. I would recommend this location to anyone who would like to send anything out. Von Cooper ( All Star sports Polaris Mall )
Apr 6th, 2024

The bald man working at the counter was pretty loud and felt uncomfortable talking out loudly about my package. And then the young girl who was doing my package was rude and not helpful at all. This is literally my 3rd encounter with them and they're always rude, no basic manners at all. They probably just hate working there
Apr 3rd, 2024

This place has some of the worst customer service. Even dropping off pre-paid items is a bad experience. Please don't inconvenience the employees by asking for a receipt.
Feb 3rd, 2024

2.3 stars seems a bit bizarre. Much of the experience is luck. It is hard to predict when people will show up and how the complexity of their situation. Returning hardware for Spectrum might be a nightmare because the customer doesn't have the right info. Dropping off a package, no problem. My experience was people were doing the job well. My off-the-cuff for the past 4 years is that we do not treat each other very well. Whoever is working the store is doing a job. You are paying them for their help to get the job done that you want. It isn't a one way relationship. Yes, it can "suck"; and it can be good to ask if the expectations were reasonable (seriously) given societies current goal of pay the least possible for everything. 4 stars seems correct; but 5 stars because 2.3 is absurd.
Mar 8th, 2024