Bright Now! Dental & Orthodontics

Wait time was ridiculous! Waited an hour before being seen. I was a new patient so other than taking X-rays they did nothing. Had to schedule 2 separate follow up appointments for fillings and cleaning. Waited 25 minutes AFTER appointment just to schedule the follow ups. Filling appointment a week away. Soonest cleaning wasn't until over 3 weeks! They should not be taking new patients if they are this backed up.
Apr 9th, 2024

All staff were very positive and helpful and the dentist was very kind and thorough in his explanations and care.
Apr 9th, 2024

I DO NOT RECOMEND! Place is more worried about money than services!! Let's get you in so we can bill insurance and not do anything and "please schedule another appointment" and then come back and ohh our surgeon isn't here please reschedule. Then come in for a cleaning and they ask to take out wisdom teeth, why? Because that's big money $$$
Mar 29th, 2024

I had a root fracture in a crowned tooth that a different Bright Now location took an xray of and referred me to the Medina location. Dr. Ahmed Atarchi had removed this tooth, placed a bone graft and then placed an implant post, 3 weeks later after my referral only using the xray taken from the last location. During my 2 week followup he took zero xrays after I stated I was in pain and just took his two fingers and wiggled the implant post, looked at it for a second then stated I was healing up well and sent me out the door. A week went by and I was in unbearable pain and my implant post was loose and falling out of my gums. I had called the office repeatedly with no answer. Left voicemails with no return call back. When they finally answered they said I couldn't see the dentist until Wed! Another 2 days away after over a week of calling them and stating I had a dental emergency. They didnt offer for me to see a different dentist or resort to a different location. I resorted going to Aspen Dental which they discovered a huge infection I had and they removed the post and bone graft and redid the graft, also gave me antibiotics. I had asked for a refund which I was entitled to and they refused any money back no matter what. I didnt even have this implant in for a month! And it had failed. Any respectable dentist wouldve standed by his work and had refunded the money. The dentists at Aspen Dental stated I was entitled to a refund as well and had explained they would print out the xray showing the infection and would answer any questions bright now dental would have. Bright Now Dental had refused to see the xrays they gave me and stated "thats just hearsay" and their dentist would have to see if I really had an infection. I had a serious infection that Dr. Ahmed R. Atarchi could have caught during my two week follow up if he had given me a thorough follow up. Dr. Ahmed R. Atarchi had failed to give me proper care. Diagnostic shortcuts were made, failed to do adequate x-rays, dental malpractice happened in this situation. It is professional misconduct for a dentist and dental office to refuse to provide you with your records after you make a satisfactory request and sign the release form. They provided me with only the one xray they took after my implant was placed. They refused all other copies of records due to Dr. Atarchi's signature being on them. I did report this to the State Dental Board. We had waited over an hour for our appointment to show him my infection and they ended up kicking myself my mother and my child out of the office because they stated I had raised my voice in the office. But they changed my appointment time from 330 to 1 and we still waited over an hour and didn't even end up getting seen that day. Refused to let us speak to the manager before seeing the dentist. Refused to give me a copy of my dental records..and so on. The office was negligent in refusing to answer phone calls and being unable to return voicemails concerning a dental emergency. I had asked to speak to the manager Chris before I saw the dentist after being taken care of at Aspen Dental who had fixed his mistakes. The front desk girl said I could not speak to the manager until after I saw the Dentist. Chris the manager was at her desk next to her completely ignoring me the entire time. I had asked why I couldn't speak to the manager before I saw him and they couldn't give me any good reason. They just kept repeating themselves. No one in the office was able to provide me the care I needed. They completely mistreated me in every aspect you could mistreat a patient. I do not recommend Dr. Ahmed R. Atarchi and the Bright Now Dental in Medina, Ohio as a safe dental facility. Or any Bright Now Dental Location. If anyone would like to listen to a recording of my last visit there regarding this whole situation please don't hesititate to ask. I'd hate for the safety of yourself or a loved one to be at harm. For your sake DO NOT UNDER ANY CIRCUMSTANCE COME TO THIS LOCATION!
Apr 8th, 2024

I have been here twice in the past month. Dr Martin was gental and quick numbing me and drilling me. Kathy was also really gental, kind, careful and thorough. I felt very comfortable at a place most of us hate to go to. I recommend it.
Mar 26th, 2024