Roto-Rooter Plumbing, Drain, Septic, & Water Restoration Service

The first service technician that came to my home was professional and thorough in explaining what needed done, how it would be done, what it would cost. The second technician who returned to my home was rude, trying to sell me product, and wasn't honoring the warranty for service calls 9 days apart and for the same problem. He did call to tell me he was running late and wanted to reschedule for the next day. However that was not an option since water would have continued to run all over my wood floor kitchen. As technicians do these days he covered his shoes to protect my floors but went half way to his truck before taking them off and put them on at my dirty porch. When he preceeded to repair my pipe (without honoring the warranty) he assured me he would be thorough and clean up his mess. There was crude from not only the pipe he pulled apart but from his dirty shoes and equipment outside the sink cavity. I got down on.my hands and knees while he watched me clean it up. (I'm 72 years old) There were paper towels readily available right there. So much for the promise of cleaning up after himself it was as good as the warranty. I know others have had good experiences and this might have been if the technician wasn't angry about coming out anyway when he wanted to put it off and schedule the next day. His other calls were making him run late. I guess you can say I'm angry to for promises not kept.
Jan 4th, 2024

Oct 26th, 2023

Such a great experience. Arrived on time, were notified ahead of time. Great customer service from making the appointment to the technician. Offered multiple appointment times and were flexible to our schedule.
Oct 26th, 2023

Arthur and James from Medina Roto-Rooter were AMAZING!!!! Despite having to get into our crawl space under the house to re-plumb entire house (installing all new water lines and drain lines)- they both had a positive attitude, were very efficient and great at their jobs! Both were extremely personable and explained everything we needed to know about our issues. Would definitely recommend Arthur (& James) for all your plumbing needs. Corey at Medina Roto-Rooter was also very friendly and helpful getting financing set up for our project (was such a quick & easy process!). All the staff that answered phones were also very friendly and helpful. A++++ service all around! Thank you Medina Roto-Rooter!! Services: Toilet repair, Drain cleaning, Plumbing leak detection, Plumbing pipe repair, Toilet installation, Faucet installation, Shower repair, Plumbing leak repair
Sep 24th, 2023

One thing you will never see is a plumber biting his nails!! Thank you Arthur for the tremendous service you provided.. the guy is Awsome.. so is this company.. would definitely recommend because they are so professional:)) Service: Drain cleaning
Aug 15th, 2023