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Calls are NEVER answered
Dec 26th, 2022

Dentist was very attentive and patient with my children and myself. Great place for my family and very professional
Sep 11th, 2022

Dr.Brown saved my day! To begin, I was refer by another dentist to have emergency dental work done. I have never heard or seen the office. I had gone through so much pain and couldnt take it anymore. I gave her office a called while in boohoo tears to see if I can be seen immediately. And sure enough her staff asked if I could come in within the next 10-20 minutes, I lived in the area so I immediately rush over. And again Dr.Brown saves the day! No lie I was in and out less than 45 minutes. And the office was clean, professional staff, and made me feel like Ive been there before. Definitely will be returning as she has set me up for a follow up & the pain has gone away. Thank you Dr.Brown
Apr 27th, 2022

My first experience with uproot was great I took my mom there and they treated her nice and took a good care of her. The problem came on our second visit. I had to take time off from work to drive my mom to her appointment and the office was closed. They had a note on the door saying there was a power outage and that they will call us back to reschedule. I was okay with that since that's out of their control but they never called back!! Called them a week later no body picked left a voicemail nobody reached out. Called third time and a person picked up she said she was from the corporate office but doesn't work directly at this office so I explained to her what happened and she tells me the office was out of business and not take appointment anymore!!! This was 7 months ago but looks like the office is open and working smh!!!
Jun 3rd, 2022

So I started going to this dentist instead of continuing to get my dental work done at OSU bc they were so so far out with scheduling, I wish I would have just went ahead and went back to OSU . So long story short I was supposed to be getting a root canal. She gets to the point of putting the cap on the root canal and for some reason my medicaid would never approve the cap material she was billing for. Everything she tried for some reason my medicaid would not cover. Instead of saying "Hey we need to figure out some other options to get your tooth fixed" for 9 months she has not contacted me. She has not worked with me to try to get the remainder of my dental work done. Now the temporary crown that she put on my tooth has broke off and has to be re-done. I've been leaving messages with the answering service since November no one has called me back not once. I was really hoping because this was an African American establishment that it would have been ran a whole lot more professionally than this. To leave a persons tooth unfinished for almost a year is unacceptable and I'm going to go ahead and leave the review because at this point even if they can figure out what's going on with the insurance I wouldn't go back to her to have the procedure done again. Also, I will be contacting the appropriate boards and medicaid because she was paid and did not complete my procedure.
Apr 6th, 2022