H&R Block

Apr 3rd, 2024

Our tax expert was very helpful & explained our tax return to us. Thanks.
Feb 20th, 2023

I dont know if the workers are overwhelmed, but the lack of attentiveness from the staff is sad. I scheduled an appointment with Emily in regards to a letter I received in the mail, and if it was not addressed in 60 days, I would owe the state money. So, obviously I was nervous and overwhelmed at that point. Emily called me almost a week before our scheduled appointment, rudely asking me to upload images of my letter from the state and other things, like my W2s. I explained that I couldnt because I was at work until 5, then she once again rudely told me that she was in the office until 7. I went home and uploaded the images- no call. Okay, fine. Then the day of my appointment came, and she did not call me at all. A week passed and I attempted to make an appointment with someone else in the same office, but again I got Emily. Day of appointment came and she actually called! She didnt even remember who I was, and once again said she would call me back to look over the uploaded papers. I just needed to know what to do because I cant afford to pay that out or back, and she is dragging her feet on getting back to me. I shouldnt have to hound and harass her to get help. I have called the office several times asking for help and she never called me back. Its been over a week and I still havent heard from her. Its frustrating at this point because I genuinely feel like shes dropping the ball. To this day, I still am getting the run around!
Apr 20th, 2023

Vicki Schultz goes above and beyond in customer service.
Dec 29th, 2022

Dec 7th, 2022