AAA Tire & Auto Service - Troy

Apr 6th, 2024

I took my car to the AAA location in Troy for an oil change and an alignment. I cant complain on the speed of the service as I was in and out within an hour or so. I do find the price of their oil changes to be outrageous, even when I had a 20$ coupon compared to many of the other auto shops around the area. I did find one thing to be an issue, which is a big issue to myself, making me wonder what other things they say they did but didnt. Apparently they do a courtesy inspection on your vehicle checking several things. Out of the 40 or so things they said they checked, only 2 things were bad. One being a dirty air filter and the other being a check engine light. Supposedly one of the things they checked thru out this inspection was the CV axles, which they said were ok. Ive known for over a year now that the front left is was bad, even stated and shown to me in a video from Lexus. Ive also changed my brakes recently and saw the boot myself torn on the front left cv axle. When my car was ready, I spoke with Tyler who was the salesperson thru out the process and asked how close they look at these items they check in the inspection. He asked what do I mean, so I went ahead and stated they said the cv axles were okay but yet Lexus said and showed proof in a video that the left front cv axle was bad. He made a nice smart comment of well whose to say Lexus is right. Smart comment buddy. I then stated to him I just changed my brakes recently and saw the boot torn myself. Of course this leaves him speechless. I get that its a courtesy inspection, but now it also makes me ponder what else they state they do, but yet dont actually do it. The fact that Tyler made the comment of well whose to say theyre right also wasnt a comment you make to a customer. Id never recommend this location, nor will I ever go back. My advice, STAY AWAY.
Mar 15th, 2024

Found this service centre through CAA connected to AAA when my car had a serious break down on hwy. Great customer service! All were very professional and accommodating, from"Jim" the tow truck driver to "Daryl" the manager and the "mechanic" as well as "Tyler" the service rep. These wonderful people went the extra mile and Daryl even came into work during his day off to help us out tremendously. I never give 5 stars to anyone because 5 stars means perfection and then there would be no room for improvement so 4 stars to me means a lot. Thank you guys!
Mar 8th, 2024

Mar 8th, 2024

Jody Gara took excellent car of my car. He was thorough with a detailed explanation of what was needed . I found him to be friendly and personable
Feb 17th, 2024