Volkswagen Service Center - Ken Ganley Volkswagen Willoughby Hills

I had a pretty good experience considering that I do not enjoy the car buying experience. I traded in two vehicles, which after reviewing what they listed them for sale on their site, I feel they could have given me more on trade value, but both vehicles were over 10 years old with over 100K miles. I worked with Nick and Igor, and we made a deal fairly quickly. I waited an hour for financing even though I was paying cash. Not sure what the delay was but Igor apologized and thanked me for my patience. Overall it was a pretty good experience compared to previous car buying experiences.
Mar 18th, 2024

I regularly get service at this location for my2 VWs. And everyone has always been fantastic. Today I had a small issue that I was hoping to have checked out, so I stopped in on a whim. Vince (I think thats his name, sorry I forgot) was not only fantastic, but went above and beyond to inspect my vehicle to make sure it was road ready as I lift. We drove around the block to figure it out, checked out all of my tires, gave me great insight. He took the time and was patient and kind all while I had a little one ready for a nap in tow ! in a time when good service is hard to find, look no further than this place. For his excellent service and his time all he asked for a good review. Its my please to do so! I look forward to continuing getting service (and cars) at eastside VW, Thanks!!
Feb 16th, 2024

Kind people and reasonable prices.
Jan 20th, 2024

Great dealership, friendly people. Service is excellent, have a GTI and they were able to quickly take care of me. Vince in service is the man! Would highly recommend
Dec 20th, 2023

May 2nd, 2023