Oneway Automotive

Jaren, I am sorry to hear you were dissatisfied with our service. However, there seems to have been a misunderstanding about the information we provided you with. When you brought your 2015 Volkswagen Passat to our shop, your concern was, as stated on your repair order..."CUSTOMER STATES THERE WAS A CEL CODE A FEW WEEKS AGO FOR A SENSOR. CODE WAS CLEARED AND LIGHT HAS NOT RETURNED. HOWEVER, VEHICLE RPMS FLUX WHEN COASTING. CUSTOMER PURCHASED THE SENSOR IT PREVIOUSLY HAD A CODE FOR IN CASE IT NEEDS TO BE INSTALLED. CHECK AND ADVISE."After discussing your concern, you permitted us to perform our Level One testing to determine the exact issue, rather than just throwing a part on and hoping it works. Here are the notes, as stated on your repair order, that came directly from your technician after he performed the Level One testing: "Car has several codes for the pcv, camshaft position sensor failure, and misfires on all 4 cylinders.There is an extreme amount of vacuum being fed into the crankcase, there should only be pressure, not much at that.The PCV valve has failed and is pulling full manifold vacuum into the crankcase and pulling oil into the intake. This very well could be the culprit in the mis-fires. We will need to replace this part and I will recommend replacing the spark plugs and performing an air fuel service to clean up all the oil in the system.I would advise waiting on the camshaft position sensor/ VVT solenoid until after performing the above repairs and services. This issue can cause timing compensation issues and will throw codes for these sensors in return.I noticed a hard shift or movement when the car shifts. Further investigation revealed the 2 upper engine mounts, the lower engine mount and the lower transmission mount are all failing and allowing the engine and transmission assembly to rotate in the car. This is very bad for everything."You state in your review that you were told your engine mounts are missing. As you can see in the notes from your technician, that is not the information you were given at my shop. The quote we gave you included the cost of replacing those engine mounts. It is our job and our goal to ensure the safety of our customers in the vehicles they drive, as well as to advise our customers in the maintenance of their vehicles. We made you aware of issues we found while your vehicle was in our shop, and left the decision to you on what items to care of. You opted to not get any repairs done at the time.not the information you were given at my shop. The quote we gave you included the cost of replacing those engine mounts. It is our job and our goal to ensure the saftey of our customers in the vehicles they drive, as well as to advise our customers in the maintenance of their vehicles. We made you aware of issues we found while your vehicle was in our shop, and left the decision to you on what items to care of. You opted to not get any repairs done at the time.