Extended Stay America - Bartlesville - Hwy 75

Apr 9th, 2024

Apr 7th, 2024

Very clean. Looks recently renovated.
Mar 27th, 2024

Worst Customer Service Ever!!!! My husband and I made our reservations thru Expedia. Went to check in and Amy refused to rent us the room we had already PAID for because I did NOT have my ID. My husband made the reservation using his Credit Card and he DID have his Driver's License to show. Amy told us she could not rent us the room without MY ID. I called my son in Missouri and had him text a copy of my Driver's License to me and I had my prescriptions with my name on them but Amy REFUSED TO ACCEPT THAT!! I repeatedly requested to speak with the Manager but Amy refused to call him!!!! She then told us that my husband could stay in the room but I would have to stay in the lobby and talk with her Manager the next day!!! We are in our mid 50's!!! We are not trouble makers by any means!!! We decided to find another motel and come back the next day to talk with the Manager. We told Amy that we just wanted our money back but she said Expedia would have to give us a refund. To make matters worse, when I contacted Expedia to refund our money, guess what??? They had to verify with staff at Extended Stay...so they contacted Amy and SHE AGAIN REFUSED TO GIVE US A REFUND!!!!!! She told Expedia that we broke their Policy by not showing our ID!!! We looked up their Policies on their website, NO WHERE DOES IT SAY THAT CUSTOMERS MUST SHOW ID PRIOR TO RENTING A ROOM!!! The next morning my husband and I returned to talk with Shane the Manager...Shane ADMITTED THAT THEY DO NOT HAVE THIS POLICY WRITTEN ANYWHERE ON THEIR WEBSITE OR POSTED IN THEIR LOBBY!!! BUT ALSO REFUSED TO REFUND OUR MONEY!!! AND TOLD ME IF I WANTED TO SPEAK TO THEIR CUSTOMER RELATIONS DEPT. THAT I WOULD HAVE TO LOOK UP THE PHONE NUMBER BECAUSE IT IS PUBLY LISTED!!!!! Seriously?? BOTH AMY AND MANAGER SHANE SHOULD BE FIRED!!! THIS IS FRAUD!!! THEY ARE MAKING MONEY OFF PEOPLE AND NOT ALLOWING THEM TO STAY IN THE ROOMS THEY HAVE ALREADY PAID FOR!!!! 3/25/24 - I contacted the Guest Relations Dept. for Extended Stay of America, was promised a call back from Mr. Wong within 3 hours, still waiting on that call back 6 hours later!!!! I also called the Bartlesville Police Dept. who send a very nice officer to the motel, he spoke with Shane, Manager who also admitted to the officer that their "Policy" is NOT POSTED!!!! And that I should call back on Wednesday 3/27 to talk with his Manager!!!! REALLY???? At first all that I wanted was my money back but now, I feel that this company needs to compensate us for our time and troubles!!!! Has anyone else experienced these issues with the Bartlesville, OK Extended Stay of America? By the way Oklahoma is NOT A "STOP AND IDENTITY STATE" , which means YOU ARE ONLY REQUIRED TO SHOW ID AND ANSWER QUESTIONS DURING A TRAFFIC STOP!!!! But Amy the motel desk clerk requires us to show her our ID??? SERIOUSLY CONSIDERING GETTING AN ATTORNEY!!!!
Mar 22nd, 2024

We stayed here for just shy of two months, which means we got to see the operation of this hotel inside and out for an extended period of time. After the fact, I can honestly say that I could not have been more impressed with how well run this place is. It's kept impeccably clean, rules are in place and enforced to keep things nice for everyone, any maintenance issues are handled preventively or immediately when necessary, and every person employed here is stellar at their job. I never saw a single bug or untidy area, and we left without a single complaint. They have an excellent gym, a laundry facility for guests, separate smoking area, and grab and go breakfast. Within easy walking/driving distance, there are numerous dining and entertainment options. Downtown Bartlesville is less than a ten minute drive, and you can be in Tulsa in 45 minutes. Every single employee working here from front desk to housekeeping to maintenance to management was friendly, courteous, unbelievably hard working, and eager to help in every single interaction we had with them. ESA corporate should hold this location up as an exemplar of what their brand strives to be and the service it aims to provide. So many other ESA locations fall short, but not this one. We've traveled extensively over the last few years and this is truly the best hotel in it's price range (affordable for most) that we have ever had the pleasure of staying at. We're grateful to everyone who made our stay here feel like a second home with an extended family, and we would recommend it to anyone without hesitation. Nearby activities: Bowling alley next door, many dining options, outdoor parks Safety: Very safe. Well lit parking lot in a very safe community and neighborhood. The staff are on the ball and quick to address anything out of place. Cameras around the property are regularly monitored. Walkability: Extremely walkable Food & drinks: Subway, IHOP, Luigi's, Mexican, pizza, fast food, Braum's, many more
Mar 18th, 2024