MySuites Lawton

Alma Barron _{on Google}

Apr 3rd, 2024

Great experience! The staff was very friendly and helpful, rooms were clean.

Patrick Smith _{on Google}

Mar 28th, 2024

Had a great experience. Staff was helpful. Room was clean and staff was friendly

Tiffany McCune _{on Google}

Mar 25th, 2024

This hotel does not accommodate those with disabilities. Horrible handling of a situation staff caused. Couldnt ever recommend this hotel for anyone with children, seniors, or those with mental disabilities.

Kris Gilbert _{on Google}

Mar 25th, 2024

We were initially very pleased with our stay. But, Because of ONE untrained employee, and an uncaring manager, our 4day stay became a NIGHTMARE! We have a 72 year old developmentally delayed individual who lives and travels with us. He was severally mistreated by a desk person who really needs to have training! We had been there, as family, for a wedding for 3 days at that time, in and out thru out the day. There were 6 rooms being occupied by family members, most with the same last name, on the first floor. The untrained employee called the police claiming the special needs 72 year old was trespassing, while he was waiting in the lobby for the rest of the family to return to the lobby. He was at most in the lobby 20 minutes. He had been in that lobby frequently during our stay. When the police came to confront him for trespassing, I had just walked into the lobby by the front desk. I told the officer he was staying there and gave a room number, the officer turned and looked at the employee behind the desk then went to his car at the front door. The special needs gentlemen was doing nothing wrong, (even the reporting employee said he wasnt doing anything wrong). But she had called to have him removed. If I hadnt walked in when I did, he might have been arrested. As it was, the special needs individual was very frightened and kept asking what was wrong. He was upset and so was the rest of the family.
We tried to talk with the manager about the untrained attitude employee treatment of the special needs person and basically got no where. We were not trying to get room discounts, we were trying to make sure My Suites employees received training they needed to help deal with other special needs people that might need to stay at their hotel. And to prevent families from the NIGHTMARE we had to go thru. Our family has tried to talk with the corporation managers about this situation to no avail. You would hope that hospitality corporations would care how they treat special needs individuals and their families.

Tiffani Willis _{on Google}

Mar 24th, 2024

The space was clean and new. The rooms were spacious and pretty nice. Two female staff members were rude and very unprofessional. We won't be back because of that, but overall the PLACE is okay. Just bad service.