Vance Chrysler Dodge Jeep Ram Service Department

Had a HORRIBLE experience with service about 6-7 mo ago with my personal vehicle AND our fire department vehicle pushing me to consider never coming back. However, things seemed to have turned around with new management / staff. Had a great, quick experience for my regular scheduled maintenance/oil change. My vehicle has a recall so that had to order the part for it. Advisor was nice, waiting area was comfortable!
Apr 11th, 2024

Apr 5th, 2024

I brought my Dodge 2017 ram 3500 via tow truck on a Thursday evening after letting the Service Manager William know that it was coming. He agreed to look at it and put in the correct computer codes for new key fobs the next morning He also knew that I was not from the area and had to stay overnight in a hotel for them to fix it. Unfortunately, I never got a phone call Friday at all and they wouldnt return my voicemails. I called Saturday and they said that William wasnt there and that no one that could help me and I would have to call back on Monday Called back on Monday and had to leave voicemails again After repeated attempts, they finally called me on Tuesday knowing that I was from out of town and had to stay over the weekend in a hotel After multiple phone calls to William The service manager, he finally said that it wasnt just the key fob reprogramming that I needed a new starter He originally told me that it would cost $1900 for the part and I told him that was crazy To make a long story short, I had to go to the local OReillys and purchase a new starter myself and have it delivered to Service Manager for installation. After two more days, the vehicle was finally ready Once I picked it up and hooked up my RV trailer to go home I got about 10 to 20 miles out of town and two more codes came up on the dashboard I called him and he told me the one Code had to do with my accelerator pedal, not responding and the other code was a speed sensor code he said I could bring it back, but I wasnt comfortable at that point based on our conversation. After getting at home, my hometown mechanic told me that someone had programmed the computer wrong and messed up something in the computer and also somehow messed up a speed sensor along the way because when I picked it up from Vance Chrysler, my speedometer had quit working I dont know whats going on at Vance Chrysler in Miami OK, but I sure wouldnt recommend their service department.
Apr 1st, 2024

Great place, friendly staff!
Mar 31st, 2024

Great service
Mar 30th, 2024