JOANN Fabric and Crafts

Jan 20th, 2024

If you want to be ignored and have a HORRIBLE customer service experience come to this JOANN'S!! Waited at the registers for over 5 minutes and when asked the two employees that didn't acknowledge my existence, they also acted like it was a burden. If I could give them 0 stars I would!!!! NEVER COME HERE!!!!!
Jan 19th, 2024

Just had a miserable experience. Judith & Amber need to be held accountable for stealing $72 from their customer and not having any solution to fix it except to call a phone number where youre placed on hold for 20+ minutes and then redirected back to the managers of the store. Absolutely unbelievable when Amber accused us of being the liars in this situation when Judith clearly knew the issue at hand. She even knew the lady who caused the issue in the first place. It was the most ridiculous thing after she just sat there for 30 minutes and hearing confirmation from customer service that there was in FACT a balance. She probably wont be punished as she did this directly in front of her superior Judith like it was a common thing for their customer service to say. My gift card balance (if Im ever going to get it back) will be my last purchase from this JOANNs. Their employee somehow screwed up the gift card into where its unusable. Customer service says they can see the balance but the card is unusable for some reason as it comes up invalid. Judith might be the worst problem solver in the world and was extremely rude. Told me that there was nothing she could do whenever it was clear there is but its going to take extra work on her end. In summary, I will always be going to the place that the Lord built, Hobby Lobby, for all my crafting needs. JOANNs is overpriced as hell for this type of treatment.
Dec 21st, 2023

Dec 2nd, 2023

They have a number call system at the cutting station but rarely use it. There is usually a long line of people with several bolts so if your only getting a couple yards of a ribbon it would be nice if they had an express line dedicated to those get 3 yards or less.
Nov 28th, 2023