Family Leisure Oklahoma City

Donna was my salesman. She was very helpful. We have been using her since she sold us the pool. Very respectful and knowledgeable.
Apr 5th, 2024

Amaizing service since 2014 and exceptionally good service lately! I'm very appreciative of the way the service department worked with me, as always, and particularly during an extremely tough and technically challenging bundle of issues that arose recently. Without getting into the weeds, the problem was perplexing to us all, including the manufacturer of our Viking Spa (which we purchased in 2014 and within the last few years they no longer carry). The entire service staff I worked with, Maggie with scheduling, Joe the service tech, and Zack the Service Manager all went way above and beyond what was required to solve my situation, which took around a month to solve. Sounds like a long time, but that was out of everyone's control due to the complex and multifaceted nature. At all times they were all extremely helpful, knowledgeable, polite, and always keep me informed of progress along the way. Major note here is this factor; For some time now they haven't carried Viking Spas or Viking Spa Parts. A few times before this major issue and I needed a minor part, I had to go online and order myself. Not always easy to locate the correct ones. Then Family Leisure service folks would come out and fix the issue with the part I had to order. Anyway, due to the complexity of my recent issue, Zach went outside normal lines to reached out to Viking anyway and cultivated an extremely helpful Viking Spa point of contact (I believe his name is Nate). They worked together and ultimately came up with the solution that would solve the complex problem. Back in business! High-fives all around. I'm so impressed with how this all went down, it's hard to put into words. To me and my wife (who use our hot tub a minimum of 4 days/week, all seasons), the folks at Family Leisure Service in Oklahoma City showcased outstanding customer service (and then some) and we're grateful. Thanks Family Leisure!
Apr 4th, 2024

Absolutely TRASH SERVICE AND PEOPLE will never sell me spa parts tells you it's 4 weeks to get them when you can get them offline from their distributor in a few days NOTHING BUT LIES YOUR SERVICE AND PARTS DEPARTMENT SUCK
Jan 31st, 2024

Ashton was the sales associate that helped my husband and I. He was very helpful, very friendly and upstanding employee in our opinion.
Dec 6th, 2023

Jennifer was amazing! I had previously had a horrible experience there and she made up for it in spades! She is the best thing you have going for you!
Nov 29th, 2023