Home2 Suites by Hilton Stillwater

Christine Loy _{on Google}

Apr 8th, 2024

Very convenient location!

Barry Fite _{on Google}

Mar 11th, 2024

Home 2 Suites is located close to virtually everything in Stillwater. The rooms are very clean and the staff is great. I would highly recommend Home 2 Suites when staying in Stillwater.

Stevie Taylor _{on Google}

Feb 13th, 2024

Hotel was newly remodeled staff was amazing and friendly. Looking forward to staying here again.
Safety: Stairwells clean and staff addressed my concerns
Food & drinks: Plenty of local restaurants. Rib Crib very good

AR D _{on Google}

Mar 23rd, 2024

Upon check-in, rooms seemed nice & the front desk girl was friendly. Around bedtime, we found some hair in the sheets and pillows that could not have possibly been ours, as the hair was a different color. This finding suggested that the bed linen may not have been changed from a previous guest. We were too tired to call the front desk, so we shruggged and went to bed.
Then, beginning around 7:15 AM, a worker began to vacuum the entire hallway, which included right outside our door! I know they were only doing their job, but was that necessary at 7AM!?? I think this was completely rude, inconsiderate and unprofessional! We were not the only guests that were irritated as we heard an altercation in the hall from another guest asking them, "Do you have to do this now??!!!" Some words were exchanged between the guest and worker, and then the employee continued vacuuming until 8:15!!! A WHOLE hour to vacuum the hallway!!! We tried to sleep through the racket, but it was impossible and by this time my exhausted family and I were now wide awake, and tired. We were not impressed by the breakfast, as the "Continental Breakfast and Artesian sandwiches" consisted of frozen-heat up sandwiches and oatmeal. Then, as we were preparing to check out, very unprofessional employees could be heard badmouthing their fellow co-workers and guests as they cleaned rooms in our hallway. This was probably one of the worst hotel stays ever, and we travel a lot as a family. It is a shame, as the location was convenient, and we appreciate the eco-efforts by the hotel, but the loud, 7AM rude vacuum awakening by inconsiderate employees gives this hotel a two star rating. We will never stay at another Home2 again.

Diamond Girl _{on Google}

Mar 6th, 2024

A Tale of Two Hotels
I travel every week for work, and have therefore earned Diamond status with Hilton hotels. I used to lean towards Marriott, but have since changed for the perks and the app. One of the Diamond benefits is that if upgrades are available, the hotel will gift a better room with no upcharge. Typically, the hotel will see that I am Diamond before I even arrive and will have upgraded me. It's just a nice way to feel appreciated on the road.
Today, I booked the Home2Suites in Stillwater. The front desk sent me a message in the app to welcome me. There was no mention of an upgrade, so I just replied with the ask, "do you have any Diamond upgrades?" When I didn't hear back, I called, as I still had hours prior to arrival. The front desk girl didn't really understand what I was talking about, so I explained to her, figuring she was new. She then upgraded me to a King mobility. I had been in a queen.
Then I noticed that there was a $50 upcharge on the "my stay" part of the app. So I asked about it in the message, but again didn't hear back.
Upon arrival, the girl I had spoken to on the phone was there. I asked if she upcharged me, thinking maybe it was just reflecting a deposit. She said she did. So then she called someone to try to clarify. The person on the other end of the line said they didn't have upgrades that night. Hm. This was 915p that I was standing at the desk and the hotel was not full. Plus, I literally had an upgrade. I don't expect one at all, but to give me one, then tell me none are available is just bad business. She then said that they only have seven kings in the hotel and that someone else was trying to book one right then. I questioned that, because how? Then I said that was a lie, and honestly, was insulted that this was the excuse given. So I canceled my reservation. I wouldn't have even minded the queen, but it was the point of being treated like I'm ignorant.
The area was kind of shady, too - sandwiched between fast food establishments.
So I rebooked at the Hampton Inn Stillwater West. Ten minutes later, I arrived. The app hadn't updated with a check-in prompt, so I went to reception. She asked for an id. When I asked if they happened to have any Diamond upgrades, she said, "oh, I already gave you a King suite." Ladies and Gentlemen, THAT is how you treat your repeat customers.